Over the course of two days in sunny Boston, 1,000 staffing execs, 48 Market companions, and 60 audio system got here collectively at Have interaction Boston 2024 to debate the most recent developments in staffing know-how, the way forward for the trade, and concepts for the way we will transfer ahead collectively.
Learn on for highlights and greatest practices shared on the occasion which you can put into observe at this time.
Successful new enterprise and strengthening relationships
As our GRID 2024 Trade Developments Report confirmed, it’s all about successful new enterprise this yr. However how can corporations flip challenges into alternatives and differentiate themselves from the competitors?
At this yr’s Have interaction, leaders from staffing corporations of all sizes and Bullhorn product consultants shared tangible methods to pair know-how with technique to seek out and nurture shopper relationships.
Zelda Savage, Enterprise CSM for Bullhorn Analytics at Bullhorn, defined why you need to focus much less on ROI of shopper accounts and extra on ROE:
“Specializing in return on effort (ROE) can result in a return on funding and lets you transfer the needle with out additional effort.”
Chris Choe, Vice President of Transformation at ZRG Companions, mentioned why they made the transition to Bullhorn for Salesforce as a approach to higher serve their shoppers:
“We wanted options to assist accommodate our progress. What was holding us again was our tech technique, so we went on a journey taking a look at totally different distributors to determine the correct method. We landed on Bullhorn for Salesforce so we may leverage the Salesforce spine and their market. The embedded information of Bullhorn made it a straightforward reply.”
Brian Salkowski, Chief Expertise Officer at Impellam Group, defined why maintaining with the most recent in know-how developments allows his agency to discover new enterprise choices and get forward of the competitors:
“As a enterprise, we all the time have to iterate. Trying on the recruitment market within the final 10 years, the quantity of development in service choices is evening and day. If we’re not proactively assessing {the marketplace} and our enterprise, we threat getting left behind.”
Offering an unbelievable expertise expertise
From tight expertise swimming pools and altering candidate expectations to fewer job orders and slowing demand, staffing corporations are coping with probably the most difficult markets in current reminiscence.
Audio system at Have interaction Boston shared greatest practices for delighting expertise in revolutionary methods and profiting from candidate databases. These included utilizing automation to assist recruiters give attention to relationships and streamlining the expertise lifecycle.
Catherine Pearson, EVP and Common Supervisor for Fastaff and Springboard, shared how a compliance technique rooted in know-how improves the candidate expertise:
“It’s the work behind the work. Compliance isn’t a one-time occasion. It’s ongoing in the course of the lifecycle of the candidate at every placement. When you set that up and leverage automations and the Bullhorn expertise platform, your candidates will get the correct paperwork with the correct info, and recruiters can have confidence within the course of.”
Patty Comer, Co-founder and Principal Companion of AccruePartners, defined why dedication and curiosity are key when working with automation and analytics:
“You must be dedicated to eager to advance how you’re employed while you resolve to have interaction automation and analytics. Be curious. Discover the know-how choices obtainable and leverage consultants at your distributors.”
Leticia McAlexander, Vice President, International Enterprise Functions & Enterprise Knowledge at Allegis Group, emphasised the significance of assembly candidates the place they’re in the course of the hiring course of:
“We have been in a position to present that we have been leaving cash on the desk when candidates have been dropping out of the method as a result of they weren’t ready to make use of their cell phone, or there was no single sign-on, or there was a foul expertise.”
Profiting from your tech stack to extend effectivity
A profitable staffing agency is constructed on a basis of inside alignment and a stable tech technique. At Have interaction Boston 2024, we explored how corporations are empowering their groups with know-how, doubling down on information, and discovering methods to maneuver ahead collectively.
Darrell Hunt, VP – North American Analytics at Manpower Group, shared why belief in your agency’s information is the important thing to unlocking its worth:
“To offer people belief within the content material you may have, it’s all about creating worth from insights. Insights flip worth into motion. It’s essential put the knowledge in entrance of your stakeholders on the proper time, and the extra they use it, the extra they begin to belief that.”
Genine Wilson, President, Journey Nurse and Allied at Ingenovis, mentioned key issues to remember as you construct your information technique:
“Don’t design your information technique for the C-Suite first and the precise customers final. Ask ‘What do you want,’ not ‘What will we assume you want.’ In the event you don’t have transparency from the start, you’ll consistently be promoting it to your groups.”
Kathryn Krueger, Chief Working Officer at DeWinter Group, shared the advantages of being an early adopter of recent know-how:
“In case you are an early adopter, you may have the rising pains, however you additionally get a direct line to supply suggestions. We constructed sturdy relationships and have nice companions inside Bullhorn and most of the Market companions we work with. The most important affect has been the end-to-end visibility. Entrance workplace to again workplace in a single interface is big!”
Will Hayes, COO at IDR, illustrated why partnering along with your know-how distributors is vital to success with AI:
“There’s threat with AI, however the reward far outweighs it. Work along with your distributors who’re utilizing AI. They’re utilizing and understanding AI at a degree we regularly aren’t. They received’t make AI choices for you, however they’ll educate you and inform you. There’s a studying curve, similar to any device, however it is a know-how that isn’t going anyplace. The quicker you begin educating yourselves and your workforce, the extra aggressive you’re going to be.”
Thanks to all the attendees, audio system, and sponsors who made Have interaction Boston an unbelievable and unforgettable expertise. We will’t wait to see you subsequent yr at Have interaction 2025!
Keep tuned for extra recaps, movies, and insights from Have interaction Boston 2024!
