Friday, February 7, 2025
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Distant Receptionist / Appointment Scheduler at Service Middle Professional



Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Have you ever ever had your heater cease working and couldn’t get an HVAC firm to reply their cellphone? Has your bathroom overflowed and also you couldn’t discover a plumber obtainable within the subsequent few weeks? Did you would like you had somebody round to assist and allow you to know all the pieces was going to be okay? THAT’S US!

 

Service Middle Professional began as simply an concept 5 years in the past, and we have watched it develop organically and quickly since then! It is an indescribable feeling watching our purchasers’ small companies develop and figuring out we’re a HUGE a part of it. ​Having a supportive and enjoyable crew surroundings is essential to us, particularly since we’re all distant. Our imaginative and prescient is to create a win-win-win surroundings, the place our enterprise grows with our purchasers’ companies, and our brokers develop proper alongside them. This place is 100% distant, together with all coaching. Should you’re the proper match, we’ll invite you to shadow certainly one of our brokers for a half hour to get a ‘day-in-the-life’ view of what we do to ensure it is for you!

 

To sum it up, our jobs are to be the entrance desk ambassadors for our purchasers. We reply their telephones, use scripts to offer solutions to callers and e book appointments for individuals in search of companies. We’re the superheroes of the house and private companies industries! We’ll go away you with a quote from certainly one of our staff:

“SCP  is particular as a result of not like some jobs after they say household surroundings SCP actually signifies that. I’ve by no means laughed tougher than I’ve with my co-workers right here. The supers even have an incredible help system. If one thing goes unsuitable I do know my supers and colleagues have my again. SCP is a really particular firm, we’re a crew.”
 

Minimal {Qualifications}:

  • Excessive Faculty Diploma or GED
  • Reside in the US (sadly presently, we’re unable to rent brokers from California, Colorado, Washington D.C., Florida, Illinois, New York, Oregon or Washington)
  • Don’t have a second job
  • Sort a minimum of 40 phrases per minute at 100% accuracy (check your self right here!)
  • Minimal of 25 hours per week (please don’t apply if you wish to work lower than 25 hours per week. As a result of variable nature of our shopper’s companies, it could solely set you up for failure to be to date out of the loop)
  • Snug navigating browser-based pc purposes, usually a number of at a time when you’re on the cellphone and scheduling jobs for our purchasers (suppose carpet cleaners, handymen, and HVAC firms)
  • Minimal 1 12 months of direct customer support expertise
  • Pleasant and personable in your human interactions, whether or not it is a stranger or a longtime pal. We try to think about ourselves as sitting proper in our shopper’s workplace, representing them as professionally and pleasant as doable. If that is you, we will prepare you on the pc stuff; your persona and engagement are much more essential to us
  • Dependable, on time, and respect how nice it feels to observe your purchasers’ companies develop
  • Monitor document of positively contributing to a non-chaotic work surroundings.
  • Consolation in navigating a Home windows PC and using a number of browser-based purposes at a time. We don’t prepare on fundamental pc abilities.
  • A private pc that meets the next minimal necessities:
    • Home windows 10 or 11 (Outdated Home windows OSs, Macs, and Chromebooks usually are not suitable with our cellphone software program)
    • 16GB RAM
    • Intel Core i5-4440, CPU 2.10 GHz
    • 2 displays (we will present further displays upon graduating coaching)
    • Hardwired web connection of a minimum of 40 MBPS with limitless knowledge and no throttling (no cellular hotspots or satellite tv for pc web))
    • Have a webcam plugged in and obtainable to confirm your identification throughout interviews, coaching and worker 1:1s 
    • You may be supplied a headset upon rent

 

Job Duties: 

  • Reply telephones for (professional) small companies, on common about 5-10 calls per hour
  • Reply to results in schedule appointments, quotes, and estimates (no chilly calling or collections)
  • Use several types of calendaring and customer-relationship administration (CRM) software program, corresponding to Housecall Professional, Acuity Scheduling, Markate and JobNimbus (coaching shall be supplied)
  • Capable of multi-task between speaking on the cellphone and typing on the pc for environment friendly service
  • Capable of work in a fast-paced work surroundings and handle enterprise
  • Work straight with purchasers through chat to implement adjustments to scripts, processes, and extra, and ship humorous gifs backwards and forwards. Our purchasers are AWESOME
  • As a result of we’re a distant firm, means to speak transparently with administration so we will be sure you’re glad too

 

Advantages:

  • Work in an surroundings surrounded by people who wish to assist others and do exactly as a lot as you do
  • Work from anyplace with an web connection
  • We use proprietary noise-canceling software program, so preserve the kiddos at house and cease worrying about daycare
  • We begin with Coaching Section 1, which will get you reside on the telephones and performing fundamental duties, at $16 per hour. Coaching Section 1 takes 2-4 weeks to finish. Should you select to proceed on to Coaching Section 2, which surrounds logging into buyer CRMs and reserving appointments, you may be eligible for a wage enhance to $17 per hour upon commencement. Coaching Section 2 usually takes one to 2 months to finish. We do that to assist encourage Brokers to be taught at their very own tempo so we will guarantee everyone seems to be comfy on telephones and in a position to present the extent of customer support that we’re recognized for.
  • Wage will increase are awarded to eligible staff each quarter after graduating from coaching
  • Further annual profit-sharing bonuses can be found based mostly on firm and crew efficiency.
  • Bonuses obtainable for worker and new shopper referrals
  • Should you excel and love what you are doing, our supervisors begin at $20 per hour
  • We promote from inside, so your development journey may be at your individual tempo!
  • Medical health insurance (main medical, pharmaceuticals) with a 50/50 employer match obtainable for full time staff
  • ​Our positions are all W2, bi-weekly paid positions and embody full (35-40) and/or part-time (25-35) hours, and we’re open 6 am to 7 pm Mon-Fri (MST), 6 am-6 pm Sat-Solar (MST)

Should you’re keen on a job that you simply truly sit up for doing, apply at this time! We will’t wait to fulfill you.

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