Saturday, July 20, 2024
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Distant Buyer Success Consultant at Prospect



Description

We’re a distant startup (headquartered in Canada) constructing a wise, curious, and pushed staff that’s making software program to assist gross sales reps promote higher.
Prospect is a lead technology app that helps you discover contact knowledge proper inside your browser in real-time. One of the best gross sales groups from the highest tech corporations on the planet use Prospect to crush their gross sales targets.

MORE ABOUT US

We’re at present a staff of 14 folks — you can be #15 🙂
We’re a completely bootstrapped and worthwhile startup (no VCs or traders). We need to do what’s finest for our staff and prospects.
We’re a completely distant firm with a terrific distant work tradition. We don’t work weekends and supply ample time without work. We don’t have any “managers” and keep away from wasteful inner conferences.

ABOUT YOU

You might be calm and picked up. You get pleasure from serving to others and speaking to folks. You realize that issues generally go unsuitable and might take care of “fires” with out shedding your cool.
You’re self-managed and well-organized. You embrace the chance to put on totally different hats and take a look at new issues. You like to study.

HOW WE CURRENTLY DO CUSTOMER SUCCESS

Buyer success for us means dealing with technical help points and account administration. Our primary channel of help is e mail. We use Intercom to handle all our help emails. We additionally present help by way of in-app dwell chat and even Slack.
We consider in proactive help. We do our greatest to teach and prepare customers as quickly as they begin utilizing our software program.
For extra passive help, we actively keep a data base. Clients can entry the data base to see solutions to frequent questions.
Our buyer success staff works intently with Gross sales to offer insights into Buyer “well being” and help in coaching and onboarding Clients.

WHAT YOU WILL DO

You may be serving to us full-time with buyer help and success. This consists of doing issues comparable to:

  • Prioritizing help tickets and answering them as quickly as potential
  • Hopping on Zoom calls to diagnose issues and educate customers
  • Working straight with Engineering to funnel buyer suggestions and requests
  • Analyzing day by day utilization metrics to raised perceive customers
  • Taking actionable steps to interact accounts based mostly upon consumer engagement
  • Creating Intercom campaigns to interact and educate customers
  • Working intently with Gross sales to assist obtain cross-functional targets (onboarding, coaching, renewals, and so forth)

Since you can be the face of our firm to prospects, additionally, you will:

  • Replace data base and make coaching movies
  • Assist form our roadmap based mostly on buyer suggestions
  • Frequently replace inner firm wikis
Our prospects are world, however we have seen that almost all contact us between 10am-6pm EST (UTC-5).

Necessities

MUST HAVES

  • 1-2+ years of buyer help and account administration expertise
  • Technical chops (you may study technical troubleshooting ideas shortly)
  • Nice e-writing abilities (you may clearly and cleanly talk over e mail, Slack, chat, and so forth)
  • Excessive degree of group and self-motivation

BONUS NICE-TO-HAVES

  • Previous distant work expertise
  • Labored at a startup or a SaaS firm earlier than
  • Expertise with Salesforce (CRM) and Intercom (or related instruments)
  • Familiarity with Chrome Extensions

Advantages

WHAT YOU’LL GET

  • Wage: $45,000 – $50,000 US {dollars} per yr
  • Freedom to attempt new issues (assist folks the best way you need)
  • Potential to work totally distant from wherever on the planet

MORE OF WHAT YOU’LL GET

  • 4 weeks paid time without work
  • Work remotely full-time
  • Be a part of a small staff doing massive issues in an unbiased work atmosphere
  • $1,500 annual continued studying finances (for books, programs, and self-improvement)
  • $1,000+ annual journey spending allowance (cash to spend throughout your trip)
  • Advantages (well being, dental, and so forth) by way of our firm HSA (for folks residing in Canada)

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