Headquarters: United States
URL: https://thepodcastconsultant.com/
The Podcast Advisor (TPC) is a premium podcast manufacturing company serving to high-performing shoppers launch and develop world-class exhibits. We’re rising quick, our mannequin is evolving, and we’re constructing the programs and workforce to match.
The Account Supervisor is the only level of contact for his or her assigned shoppers at TPC. You personal the connection. Meaning managing communication, driving technique conversations, retaining manufacturing on observe, and ensuring each shopper appears like they’ve a trusted associate of their nook.
This can be a relationship possession function inside an organization that is nonetheless constructing the playbook. This implies you will have to be somebody who can execute with precision in a single second and navigate ambiguity within the subsequent. Should you thrive when the reply is not at all times written down but, that is the proper seat.
To use, please fill out the shape beneath by Friday July third at 11:59pm ET. We might be in contact if we expect it is a good match.
Function Sort: Full-Time, Contract
Location: Distant with fluency in English and talent to work in a U.S. timezone
Experiences to: Director of Operations
Wage: $50,000-60,000
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What You may Personal
Consumer Relationships
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You’re the main level of contact on your assigned shoppers.
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You onboard new shoppers, set expectations, run month-to-month technique calls, and keep communication each week an episode goes stay.
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You make shoppers really feel like companions, not simply prospects getting a service.
Manufacturing Liaison
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You sit between shoppers and the manufacturing workforce, translating considerations in each instructions.
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When shoppers have manufacturing points, you route them to the manufacturing workforce and keep communication with the shopper.
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When manufacturing flags a submission error, you attain the shopper with particular, actionable steerage.
Account Well being Monitoring
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You observe and flag at-risk conditions earlier than they develop into churn, whether or not it is missed episodes, late funds, complaints, or only a intestine feeling that one thing’s off.
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You submit a weekly KPI report back to management overlaying lively shoppers, at-risk accounts, touchpoint recency, and month-to-month name completion.
Documentation
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Each touchpoint, concern, name, and incident is documented.
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You retain each shopper document present, updating lifecycle standing, follow-up dates, manufacturing flags, assembly notes, and the rest that issues.
What Success Seems to be Like
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Each assigned shopper has been touched inside the final 15 days.
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Month-to-month technique calls occur each month.
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Manufacturing errors are caught, communicated, and resolved.
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At-risk conditions are recognized and escalated earlier than management has to ask about them.
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The CRM is a residing, correct document.
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Purchasers know your identify, belief your judgment, and really feel well-served.
What We’re Wanting For
Non-Negotiables
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2+ years in account administration, shopper success, enterprise growth, or a client-facing function.
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Distinctive written and verbal communication. You write clearly, you comply with up, and you do not let issues fall by means of the cracks.
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Extremely organized and self-directed. You handle your personal calendar, your personal follow-ups, and your personal accountability with out being managed.
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Comfy with ambiguity. You may be handed a playbook, however you will additionally assist refine it.
Strongly Most well-liked
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Expertise in a startup, company, or high-growth surroundings the place you needed to construct your personal cadence moderately than inherit one.
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Familiarity with ClickUp, related instruments, or willingness to be taught.
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Curiosity in podcasting, media, or content material manufacturing. You do not have to be an skilled, however real curiosity issues.
