Because the world of labor quickly modifications, enterprises face new operational challenges, resembling rising return-to-office traits to shifting workforce demographics. Over the subsequent 12 months, 34% of firms expect to extend the variety of days within the workplace, based on Eptura’s 2025 Office Index report, placing concentrate on facility managers to stability expertise and effectivity. By 2030, Gen Z will characterize 22% of the workforce, a demographic shift that’s driving demand for digitally native workplace experiences.
In our April 2025 product announcement, we highlighted updates which can be serving to enterprises meet these challenges by means of elevated upkeep technician productiveness, improved worker expertise, stronger assist for hybrid work, and automatic office operations backed by AI.
Defining the world of labor
The 2025 Office Index report revealed the important thing challenges enterprises face managing their enterprise operations, together with the necessity to:
- Combine office and constructing applied sciences
- Optimize actual property portfolios
- Improve worker productiveness
- Enhance occupancy throughout the working week
- Enhance asset lifecycles
- Handle inconsistent information
To beat these obstacles, firms are specializing in completely different objectives throughout enterprise capabilities. For worker expertise, they need to align on a unified imaginative and prescient throughout all capabilities. For buildings and amenities, the objective is integration of worker, office and asset options, whereas the goal for asset administration is to centralize asset upkeep.
Taking a look at these aims collectively, it’s clear organizations want automation and integration from built-in use instances, cross-platform information analytics, and embedded AI.
“Enterprises are beneath strain to handle rising workplace occupancy, ship frictionless experiences, and make smarter selections about their areas and property,” mentioned Eptura Chief Government Officer Brandon Holden. “Our newest updates handle these wants immediately — with cellular instruments for area groups, AI-enabled worker and customer administration options, and real-time office analytics that assist organizations function extra effectively and securely.”
New methods for asset groups to leverage information on and offline
A key discovering from the 2025 Office Index report is a quantitative worth for implementing preventive upkeep: reactive, on-demand work orders require practically twice as many full-time worker hours as preventive ones.
Implementing a PM program affords a powerful return on funding, however departments should first take a number of steps, together with:
- Standardizing procedures
- Sustaining correct information
- Controlling stock
With out dependable methods to seize, generate, and share information on finest practices, work orders, and elements and supplies, organizations battle to implement proactive upkeep applications.
Supporting upkeep groups with Clever cellular instruments
By creating clear communication channels and entry to important information out within the area — each with and with out Wi-Fi or cell service — our new options for upkeep will enhance technician effectivity whereas guaranteeing the division has dependable information it could actually leverage into actionable insights.
Our cellular app for asset administration will ship a complete, user-friendly expertise for upkeep techs. They’ll be capable of entry and replace their assigned work orders, asset information like location and restore and upkeep histories, and stock, even when offline. As soon as they’re again in vary, the app routinely syncs any updates. By enabling real-time information enter, technicians don’t need to depend on reminiscence, which ensures extra dependable information capturing.
One other characteristic that improves information seize for cellular is voice-enabled help that helps hands-free process execution to streamline service supply whereas eliminating the necessity for handbook information entry.
Prepacking related elements and supplies with stock kitting
One of many many benefits to preventive upkeep is how technicians already know what stock they might want to shut out the proactive work order. So, in the event that they’re assigned upkeep on a pump, they arrive on web site with the related gauges, instruments, seals, and sealant.
Our new options will embody elements kitting, the place the upkeep division packages the elements and supplies related to particular upkeep or restore duties, making it simpler for technicians to gather every thing they want earlier than heading to the assigned job web site.
Centralizing information by means of Autodesk Tandem Join integration
The upcoming integration will routinely configure all asset information in Archibus, so departments can handle upkeep extra effectively. With real-time information sync and workflow automation between digital twins and asset methods, facility and upkeep leaders may have extra visibility and management.
The use case: The upkeep lead at a big manufacturing facility sees a big share of the on-demand work orders are associated to the HVAC methods. So, she units up an automatic schedule of inspections and duties, and when the software program generates new work orders, the lead assigns them to her group. By monitoring accomplished work orders, she is going to be capable of extra precisely forecast stock utilization charges.
Improved experiences for workers and guests, with insights for office leaders
Many firms mission extra in-office days for his or her workers over the subsequent 12 months, creating strain on facility and office leaders to ship a powerful worker expertise. However the rise in customer numbers has already arrived. In accordance with the report, customer numbers per location have virtually doubled throughout all areas over the past three years, a surge that the report notes “precipitating a have to automate through AI.”
Organising customer administration that’s seamless, touchless, and safe
Even earlier than they arrive, our new options will assist firms create a extra customized expertise, with customizable customer invitation enhancements. On web site, facial recognition check-in delivers a check-in expertise that’s seamless, safe, and touchless.
One of many challenges for enterprises with multi-facility actual property portfolios is piloting applications after which scaling these successes. Our world admin dashboard for customer administration will ship oversight throughout a number of places. Area-specific settings and audit controls assist firms finest meet the native wants and expectations of tourists.
Usually, these are immediately associated to safety. For instance, the worldwide head of safety will be capable of use the dashboard to pilot customer processes at a single location earlier than rolling them out throughout the portfolio. They may even be capable of modify customer privateness controls to raised defend identities and assembly particulars.
Enhancing worker productiveness by automating workspace reserving
In accordance with the Index report, “for buildings and amenities managers, customer administration together with worker expertise are key areas to implement AI within the subsequent 12 months.”
The most well-liked responses to the query, “What areas of your buildings and amenities operations do you propose to implement AI within the subsequent 12 months?” have been:
- Worker expertise (77%)
- Customer administration (68%)
- Area utilization (59%)
Our new options may also help them attain this objective. For instance, a conversational AI assistant integration with Microsoft Groups will assist workers e-book rooms, handle guests, and plan workdays utilizing pure language. As a substitute of typing and clicking, they’ll converse to the AI as if it have been their private assistant.
Different return-to-office options will assist office leaders with automated attendance monitoring, configurable group insurance policies, and detailed analytics. Step one to realizing how finest to rightsize and configure areas is having dependable information on how workers are utilizing it. Our options will assist leaders seize information after which leverage it into actionable insights that enhance worker satisfaction and productiveness whereas controlling operational prices.
Placing the appropriate stability between individuals and areas
Rising traits within the constructed setting house are placing extra strain on facility and office leaders to degree occupancy throughout the working week, improve worker productiveness, whereas additionally extending asset lifecycles.
“We all know lots of you want to create a seamless worker expertise, adapt to altering office wants and maximize your actual property ROI. Usually that entails looking for the optimum stability between worker expertise and house utilization,” mentioned Eptura Vice President of Product Kev Jones.
Discovering that stability shouldn’t imply having to compromise. With clever options linked on a unified platform, Jones defined, “our merchandise can actually assist you handle your workspace, whereas on the identical time delivering an incredible worker expertise.”
By Erin Sevitz
Erin has 15 years of expertise, together with 10 years in thought management on office administration and the constructed setting. In her present function she oversees groups answerable for worktech insights and interesting Eptura’s 16,000 prospects worldwide. Beforehand she led communications for the Worldwide Facility Administration Affiliation, a worldwide business nonprofit devoted to skilled growth for office strategists, constructing managers, and company actual property.
