Headquarters: Distant
URL: https://flagtheory.com/
Job Obligations
-
Personal the post-sale buyer journey for firm incorporation providers throughout a number of jurisdictions.
-
Information shoppers via KYC and jurisdiction-specific documentation necessities with readability and care.
-
Preserve immediate, clear communication by way of e-mail and telephone; resolve points and unblock shoppers shortly.
-
Coordinate with exterior distributors to make sure well timed, correct service supply.
-
Preserve and replace SOPs for all onboarding and incorporation-related workflows.
-
Establish friction factors and implement enhancements that improve shopper satisfaction and response charges.
-
Guarantee compliance with inner high quality checks and jurisdictional regulatory requirements.
Necessities / Should Have
-
2+ years of hands-on expertise in company providers or firm incorporation.
-
Confirmed information of KYC processes and compliance protocols.
-
Sturdy organizational expertise; capable of self-prioritize and handle a number of shopper onboarding tracks.
-
Wonderful written and spoken English; clear communicator beneath stress.
-
Excessive stage of empathy and shopper orientation; anticipates shopper considerations earlier than they escalate.
-
Demonstrated self-motivation and proactiveness in distant environments.
-
Hear, Study, Develop mindset
-
Minimal 2 years of profitable distant work expertise.
-
Sturdy proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
-
Primarily based in a European timezone (UTC to UTC+3).
Good to Have
-
Expertise dealing with KYC for advanced incorporations and/or worldwide checking account setups.
-
Multilingual fluency, significantly in languages related to offshore or worldwide clientele.
-
Familiarity with CRM instruments or client-facing ticketing techniques.
Advantages
-
Work from anyplace, on a versatile schedule, a part of a completely distant workforce
-
Compensation based mostly on expertise
-
20 paid trip days per yr
