At Cranky Concierge, we attempt to be essentially the most helpful and worry-free journey service obtainable for all vacationers. We use our superior trade data to e-book journey, monitor for points, and intervene when issues go fallacious.
We specialise in offering air journey help to individuals at varied factors of their travels. The Concierge’s main duty is to assist individuals if one thing goes fallacious through the hours that the flight planning workplace is closed, however can even overlap with workplace hours originally or finish of the day.
Shift Timings
We’re searching for somebody to cowl the next shifts regularly:
Saturdays – 7 or 8 pm to three am Jap Time
Sundays – 7 or 8 pm to three am Jap Time
It will be a bonus in the event you might additionally cowl:
Thursdays – 7 or 8 pm to three am Jap Time
Whereas the shifts listed above could be your common shifts, there could be alternatives to choose up further shifts in keeping with operational wants and to supply cowl for different staff members.
For this position, we wish somebody keen about serving to stranded vacationers get the place they should go. It’s important to like coping with individuals and understanding what they want, even when they don’t seem to be solely certain. Try to be good at being obtainable at evening (or maybe dwelling in Europe, Asia, or Africa). In the event you do not love all of this, it is not the best match.
Wage vary: $14-$16/hour
Job Tasks
- Concierges are on responsibility to reply any pressing questions and assist vacationers who’re caught in a single day. E mail and cellphone programs are programmed to alert if there’s an issue, however different notifications might are available.
- Some pressing questions might require a easy response or replace (equivalent to a slight delay with no impression on plans). Others might contain discovering new flight choices for cancellations and missed connections. This may typically be performed within the Sabre GDS.
- Obtainable to reply pressing cellphone calls and supply assist if wanted (generally, these calls to the pressing line aren’t all that pressing!).
- Put together and ship flight updates.
- Help with duties equivalent to processing refunds, submitting for compensation, and different pre- and post-travel duties as wanted.
- When wanted and workload permits, the concierge will help with journey planning, together with however not restricted to looking for and reserving air journey, inns, automobile leases, and transfers. This may primarily be performed by electronic mail however might also entail cellphone calls.
If this sounds just like the type of factor you love to do, then hold studying!
Abilities You Ought to Possess (and Different Stuff)
- Reliability is crucial. Have to be obtainable and in a position to help inside 10 minutes of any alert notification.
- Should have good data of airline networks and choices to have the ability to discover alternates shortly for stranded shoppers.
- Data of Sabre or different GDS/ARS is most well-liked however not required.
- Accuracy and velocity are important. Timing is every part with regards to this position.
- Frequent sense skill to assist shoppers higher perceive what they want or ought to need is required.
- In a position to work with little supervision. There are occasions you’ll be the one particular person on. You gained’t ever be fully on an island, as there’ll at all times be somebody you may attain out to, which leads us to…
- By no means be too proud. If you do not know the reply, then be keen to ask others for assist.
- Should have the ability to roll with the punches and keep a relaxed demeanor. The consumer could also be pressured and indignant; you may’t be.
- Background checks might be required – the job entails dealing with delicate consumer information.
- Location does not matter to do the job, however you have to be eligible to work in america. Desire might be given to these in California, Colorado, Georgia, Idaho, Nevada, New York, North Carolina, South Carolina, Tennessee, Texas, and Florida.
All work is finished remotely so just be sure you have a cushty place to work. Work might be performed in your laptop (Home windows or IOS), and you need to have dependable web and a smartphone (Android or iPhone). Communication with shoppers and airways is a mixture of electronic mail and cellphone, so you need to have a quiet work surroundings.
We won’t stress sufficient how necessary consideration to element is, so please you’ll want to embody your favourite airline in your utility.
