Headquarters: USA
URL: https://www.clerky.com
What Makes Buyer Operations Completely different at Clerky
It’s rather a lot more durable right here. Serving to our clients will be unusually difficult as a result of nuanced and specialised nature of their questions. Doing the job effectively can require a variety of iterative suggestions, so we’re searching for somebody who thinks critically about their writing and is at all times searching for methods to enhance. Alongside the way in which, you may additionally choose up a variety of information about startups and startup legislation.
The challenges by no means cease. The extent of studying and craftsmanship that goes into writing responses to our clients requires intense focus. If you happen to’re searching for the sort of place the place you may simply grasp all the knowledge in the beginning and work in a approach that doesn’t require intense focus, this place will in all probability not be an excellent match for you. Then again, should you love studying and continually difficult your self, this place might be an excellent match for you.
There are sometimes no proper solutions. We’re usually not capable of present definitive solutions to the questions we obtain. In lots of instances, the perfect we are able to do is to equip our clients with the knowledge they want to have the ability to determine the precise reply on their very own, or to grasp that it isn’t potential to determine what the precise reply is. If you happen to favor an surroundings extra oriented round offering definitive solutions, this place will not be an excellent match for you.
Minimal Necessities
- Real love for serving to individuals
- Excessive emotional intelligence
- Logical / analytical thinker
- Distinctive written English communication expertise, together with the flexibility to jot down exactly and succinctly
- Extraordinarily detail-oriented
- Consolation with working remotely and independently
- Technologically savvy – you have to be assured in your capability to make use of new software program with out coaching
- Appreciation for giving and receiving suggestions usually (usually a number of instances a day)
- Pure inner motivation to continually try for excellence in every little thing you do
How We Work
- Clerky has been remote-first for a few years, lengthy earlier than COVID. We’re very acquainted with working remotely, and revel in it.
- Our workforce is small, so everybody’s contributions matter. We work effectively, autonomously, and with nice respect for one another.
- We work overtly and collaboratively. We’re right here to assist you in being profitable on this position. You will work intently with different workforce members to make sure our clients are getting the absolute best assist and expertise.
- Everybody on our workforce works exhausting, and we belief workforce members to know what’s going to assist them be most efficient. Schedules are versatile so long as there’s satisfactory workforce protection.
- We wish to allow you to develop, so we’ve got a price range for books, programs, instruments, or no matter different academic assets it’s essential achieve success.
- We provide top-of-market compensation and advantages and the chance to study rather a lot whereas serving to our clients by way of an thrilling time of their lives.
Obligations
- Writing considerate and empathetic replies to buyer emails utilizing our assist desk software program, Assist Scout
- Writing and sustaining assist heart articles, and figuring out matters for brand new articles based mostly on buyer inquiries
- Working with our engineering workforce to debug software program points our clients encounter
- Utilizing our software program to develop and handle new methods for our clients to finish authorized paperwork
- Helping product workforce by testing new options and bug fixes, and conveying buyer suggestions
- Recognizing developments in buyer points that different workforce members needs to be alerted to
This can be a 100% distant place. You’ll work at home (or from wherever else). We provide top-of-market compensation and advantages, cheap hours, and cheap clients. No authorized expertise or background is critical or most well-liked.
We might use synthetic intelligence (AI) instruments to assist elements of the hiring course of, corresponding to reviewing purposes, analyzing resumes, or assessing responses. These instruments help our recruitment workforce however don’t substitute human judgment. Last hiring choices are finally made by people. If you need extra details about how your information is processed, please contact us.
To use: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1
