Headquarters: Casper, WY

URL: https://selectsaunas.com

Absolutely Distant Buyer Help, Order Administration, and Social Media Supervisor for E-Commerce Model

Firm: Choose Saunas (selectsaunas.com)
Location: Absolutely distant (have to be primarily based in america or Canada, )
Kind: Full-time
Compensation: $40,000 + efficiency bonuses

Concerning the function

Would you like to assist individuals turn out to be the healthiest model of themselves?

Choose Saunas is a high-ticket online-only retailer of premium saunas. Our prospects make thought of, high-value purchases, and the expertise we give them earlier than, throughout, and after the sale is what units us aside.

We’re searching for a Buyer Help and Order Administration Specialist to personal the order journey finish to finish: putting orders with our suppliers, maintaining prospects knowledgeable proactively, and resolving points with the sort of white-glove care a high-ticket buy deserves. You will be the voice of the model on electronic mail and telephone, and the one that makes certain each order is correct, on monitor, and delivered with out surprises.

This is a perfect function for somebody who’s organized, calm beneath stress, and genuinely enjoys serving to individuals, not simply clearing a queue. A welcome bonus is a real curiosity in saunas and well being and wellness!

• Be a part of the early levels of a fast-growing firm
• Be a part of a small, enjoyable, pushed crew
• This can be a long-term place with the chance to maneuver right into a buyer help crew supervisor
• No limits in your development
• Act with out being micromanaged
• Accountable Limitless PTO (after all, and we can’t disturb you)
• Work at home and be an entrepreneur inside the corporate (with out the danger of going alone)

What you may do

• Deal with inbound contact. Reply to buyer emails and telephone calls promptly and professionally.
• Place and handle provider orders. Submit orders precisely to our suppliers, affirm particulars, and observe them by to success.
• Assign and talk monitoring. Add monitoring numbers to orders and maintain prospects up to date on cargo standing.
• Attain out proactively. Contact prospects about their orders earlier than they must ask — confirmations, delays, supply scheduling, and follow-ups.
• Resolve complaints and points. Coordinate with prospects, couriers, and suppliers to handle freight injury, delays, returns, and any issues with empathy and a concentrate on a good, quick decision.
• Maintain data clear. Keep correct order, buyer, and communication data.
• Handle social media accounts. Mild social media work – create posts showcasing buyer saunas, handle the odd remark and DM…

What we’re searching for

• 1 to three+ years in ecommerce buyer help, order administration, or an identical operations function
• Wonderful written and verbal English communication
• Comfy on the telephone with prospects, together with pre-sale conversations
• Robust consideration to element (accuracy on high-value orders is crucial)
• Self-directed and dependable in a completely distant surroundings
• Comfy studying and dealing in our order/helpdesk instruments together with Shopify and Gorgias

Good to have

• Expertise with eCommerce
• Familiarity with Shopify and customary helpdesk/order instruments (e.g. Gorgias, Zendesk, Shopify)
• Expertise coordinating with suppliers or freight/LTL carriers
• A real curiosity in saunas!

Compensation & construction

Base wage: $40,000/yr.

Efficiency bonuses:

• High quality and accuracy bonus tied to buyer satisfaction and response-time targets, and sustaining a low order-error fee. Compensation will naturally develop with elevated expertise and time.

Necessities

Learn how to apply

Ship an electronic mail with the topic “Your Identify – CSR Utility” to christoffer@selectsaunas.com. The e-mail ought to embody your resume, a Vocaroo voice observe beneath two minutes introducing your self, letting us know why you are an excellent match for this function, and mentioning your earlier related expertise.

To use: https://weworkremotely.com/remote-jobs/select-saunas-customer-support-specialist