Headquarters: Gallo Bros Energy Washing
URL: http://gallobrospw.com
What You may Do
– Reply each inbound name, voicemail, and textual content rapidly, warmly, and professionally
– Reply to buyer emails and net inquiries
– E book estimates and observe up with leads till they convert or shut
– Deal with complaints, reschedules, and questions with persistence and judgment
– Make outbound requires follow-ups, reminders, opinions, and reactivations
Scheduling & Dispatch Assist
– Construct and alter the each day job schedule alongside possession
– Verify appointments with prospects the day earlier than
– Talk route adjustments, ETAs, and entry notes to crews through Slack and cellphone
– Reschedule weather-impacted jobs and notify affected prospects
Crew Communication & Truck Monitoring
– Be the central level of contact between workplace and area crews in the course of the workday
– Monitor truck places and job standing all through the day
– Flag delays, no-shows, or points to possession in actual time
– Assist crews troubleshoot small issues (instructions, gate codes, buyer questions)
Techniques & Course of Constructing
– Doc SOPs for repeatable duties (name scripts, scheduling guidelines, follow-up sequences)
– Recommend course of enhancements as we wish somebody who sees damaged issues and fixes them
Software program you may use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.
Who You Are
– 3+ years of customer support expertise, ideally for a US-based firm
– Wonderful spoken and written English — clear, skilled, impartial accent
– Sturdy with expertise — learns new software program rapidly
– Dependable high-speed web, quiet dwelling workplace, high quality headset, backup energy/web most popular
– Calm underneath strain — doesn’t get rattled when prospects are upset or three issues break without delay
– Extremely organized — nothing falls by the cracks
– Self-starter — can run a workday with out supervision
Bonus
– Expertise in dwelling companies, contracting, cleansing, landscaping, or trades
– Bilingual English / Spanish
– Dispatch or scheduling expertise
– Expertise with Jobber, GoHighLevel, or ResponsiBid
– Background in SOP writing or operations
What Success Seems Like (first 30 days)
– Dealing with 100% of inbound calls stay or returned inside quarter-hour
– Constructing and confirming the each day schedule independently
– Speaking fluidly with crews all through the workday
– A minimum of 3 written SOPs for duties you’ve got taken over
– Absolutely ramped — working the admin seat with out each day supervision
Why Work With Us
– Actual household enterprise, not a company name heart
– Your work immediately impacts the corporate — good concepts get applied the identical week
– Lengthy-term progress path — this position grows into an Administrative Supervisor seat overseeing a number of admins as we scale
– Paid biweekly, on time, in USD
– We spend money on our workforce and the instruments to do the job proper
Software Notice
If you would like to face out, embody a hyperlink to a brief Loom or YouTube video (2–3 minutes, in English) in your cowl letter introducing your self and strolling by your customer-service background.
To use: https://weworkremotely.com/remote-jobs/gallo-bros-power-washing-customer-service-representative
