Headquarters: San Francisco, CA
URL: https://ifttt.com
Neighborhood (50%)
- Handle and interact with customers on Reddit, Discord, and App Retailer opinions
- Reply to questions, posts, and suggestions to foster a constructive neighborhood expertise
- Assist customers uncover new methods to get worth from IFTTT Professional
- Collaborate on campaigns and initiatives to spice up neighborhood engagement
- Determine patterns in neighborhood discussions that inform product and content material enhancements
Assist (50%)
- Effectively triage help tickets IFTTT customers
- Help customers in constructing Applets, together with utilizing filter code (JavaScript)
- Create, audit and enhance assist heart documentation
- Determine and reproduce technical points, suggesting enhancements and enhancing person expertise
- Grow to be an inside IFTTT skilled who can reply product questions from colleagues
{Qualifications}
- Prior expertise managing on-line communities for software program or SaaS merchandise
- Expertise creating and enhancing assist heart or data base content material
- Sturdy writing and communication abilities
- Ardour for troubleshooting and problem-solving
- Expertise with neighborhood administration throughout a number of platforms (Discord, Reddit, app shops, and many others.)
- Expertise interacting with APIs and person authentication (OAuth 2)
- Expertise with JavaScript
- Expertise with CRM instruments or e mail help (Zendesk most well-liked)
- Expertise working remotely
- Fluency in written and spoken English
To use: https://weworkremotely.com/remote-jobs/ifttt-community-support-specialist-est-time-zone-consultant
