Headquarters: Netherlands
URL: https://www.publitas.com/
About us:
We’re Publitas! We’re a remote-first, fast-growing SaaS firm serving to manufacturers flip static content material into digital discovery experiences that drive outcomes.
We’re not about busywork, hierarchy, or hand-holding. We rent sharp minds, belief them totally, and measure success by actual outcomes, not noise. For those who thrive in autonomy, problem, and excessive possession, you’ll like it right here.
This position is for you when you…
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You’ve got 3+ years of expertise in buyer success, account administration or client-facing roles in a B2B SaaS surroundings.
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Communicate and write fluently in Dutch – that is non-negotiable
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Are a proactive problem-solver with robust essential pondering and a customer-first mindset.
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Are snug utilizing instruments like HubSpot, Slack, Zoom, and CRM/CS platforms.
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Thrive in a fast-paced, totally distant tradition and love working with worldwide groups.
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Talk clearly, diplomatically, and with empathy.
This position is NOT for you when you…
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Want layers of course of or somebody to consistently let you know what to do
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Favor “enterprise as standard” over change
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Desire a staff the place mediocre is okay
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Have by no means labored remotely and suppose async means “lonely”
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Are ready for permission as an alternative of taking initiative
Job necessities
As a CSM at Publitas, you’ll deal with Buyer Retention, Onboarding and SaaS consumer administration. In additional element:
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You’ll personal a portfolio of consumers primarily within the Netherlands, supporting shoppers in retail and e-commerce to achieve their enterprise objectives by way of Publitas.
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Perceive every buyer’s aims, create tailor-made success plans, and act as a strategic advisor all through their journey.
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Drive retention, enlargement, and renewals whereas figuring out up- and cross-sell alternatives that align with buyer wants
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Handle onboarding and product coaching, making certain every consumer launches efficiently and reaches worth quick.
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Proactively supporting customers by way of e mail and video calls – resolving inquiries, managing buyer admin, and guiding them towards options and worth immediately
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Monitor key account well being metrics and act swiftly to resolve points or dangers of churn.
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Collaborate intently with Gross sales, Assist, and Product, making certain seamless handovers and a unified buyer expertise.
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Contribute to our studying tradition, sharing insights, buyer suggestions, and course of enhancements.
Who you’re…
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Buyer champion: You place consumer objectives on the heart and work relentlessly to assist them succeed.
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Proactive problem-solver: You don’t look forward to directions – you see dangers early and act quick.
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Strategic advisor: You transcend help and information prospects towards progress and enlargement.
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Clear communicator: You clarify advanced issues merely and deal with powerful conversations with empathy.
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Possession-driven: You are taking accountability for outcomes, not simply duties.
What We Present to Assist You Win…
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Wage: €45,000–€65,000 per yr (gross), relying in your expertise degree and placement.
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25 trip days + your native nationwide holidays
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A top-tier MacBook and remote-ready gear
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Month-to-month wellness price range to put money into your well being
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Co-Working allowance
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Occasions, coaching, or programs that instantly and primarily contribute to your work at Publitas
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Free books on Kindle and Audible
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Free Publitas Swag (merchandise)
Apply…
We don’t ask for CVs or cowl letters. Why? As a result of they hardly ever inform us who you’re or what you’re actually nice at.
As an alternative, we ask good questions and provide you with an opportunity to indicate us what you’d convey to the position.
No fluff. Simply actual perception into what it’s prefer to work collectively.
To use: https://weworkremotely.com/remote-jobs/publitas-com-b-v-customer-success-manager-remote-saas-dutch
