7 Methods AI Improves Work on the Fortune 100 Greatest

AI (Synthetic Intelligence), Greatest Workplaces

At these firms, AI isn’t changing jobs. It’s serving to staff develop of their roles, be extra productive, and obtain new heights.

AI doesn’t have to exchange employees. At nice workplaces, AI is unlocking the total potential of staff, permitting them to maneuver sooner, innovate, and develop new expertise.

Right here is how firms on the 2026 Fortune 100 Greatest Corporations to Work For® Checklist are utilizing AI in ways in which enhance the lives of their workforce in addition to the expertise of their clients.

1. Empowering customer support with real-time assist & info

It’s all the time been precious to serve clients with the proper reply on the proper time. On the 100 Greatest, AI is giving customer support reps new superpowers.

At CarMax, an internal-facing AI-powered chatbot known as “Rhodes” supplies prompt entry to info for customer-facing roles. A gross sales rep or buyer relations affiliate can rapidly search for info to help the shopper’s shopping for or promoting journey, reply questions on state-specific inquiries, and extra.

At Financial institution of America, a software known as “Ask World Funds Options” or “AskGPS” is skilled on over 3,200 inside paperwork and shows to permit staff to ask enterprise and client-related questions and get rapid solutions, even on advanced inquiries. Beforehand, resolving a sophisticated query might need taken an hour and required discovering product specialists in several time zones.

Now, with AskGPS, these solutions present up instantly with the push of a button.

At Schneider Electrical, “Copilot for Gross sales” permits hundreds of sellers worldwide to arrange for a buyer assembly in seconds, replace buyer databases immediately from their inbox, and robotically generate Microsoft Groups assembly summaries.

The end result: Sellers spend much less time on administration and extra time constructing relationships, Schneider Electrical says.

2. Giving extra staff entry to teaching and 1:1 improvement

AI provides giant organizations the power to scale one-on-one teaching to their complete workforce.

At Marriott Worldwide, a training agent known as “mCoach” embeds suggestions into on a regular basis work, a part of a wider effort to empower the frontline. Frontline associates and leaders can obtain on-demand help to arrange to set their commitments for the yr, ship candid suggestions, and strengthen conversations about efficiency and profession development.

AI instruments are serving to Marriott ship a extra constant expertise to all of its hundreds of employees worldwide.

Hilton can be utilizing AI for coaching and training, permitting group members to apply dealing with visitor challenges with AI-powered digital actuality instruments. Partaking with a digital visitor, group members can apply completely different approaches and obtain prompt suggestions from an AI coach on how they resolved a difficulty.

3. Decreasing paperwork and paperwork for frontline workers

For some frontline roles, fixed documentation and paperwork are a tedious a part of the job. That’s why a number of of the well being care firms on the 100 Greatest record are exploring AI instruments to scale back paperwork and enhance affected person care.

At Wellstar Well being System, a well being system serving the Atlanta metro space, a program known as “Nuance Dragon Ambient eXperience” or “DAX” listens throughout affected person visits and robotically drafts full, structured medical notes in actual time.

This has decreased the time spent on documentation by 20%, Wellstar says, permitting clinicians to reclaim hours every day for affected person care and private well-being, with burnout ranges trending down.

SCAN Well being Plan can be utilizing ambient dictation instruments like Abridge and Atmosphere.

For clinicians who see sufferers in quite a lot of settings, equivalent to SCAN’s avenue medication group caring for folks experiencing homelessness, or these conducting in-home or bedside care, these instruments change after-the-fact dictation. This enables clinicians to remain extra current throughout visits, bettering each the standard of care and the general clinician and affected person expertise.

4. Making it simpler to collect extra worker suggestions

Listening is likely one of the most necessary methods you possibly can construct belief with staff.

With AI instruments, firms can higher hearken to the distinctive feedback and issues of extra staff at scale. At Credit score Acceptance, generative AI helps leaders synthesize giant volumes of suggestions and survey information into actionable objects.

At The Cheesecake Manufacturing unit, AI textual content analytics assist the group determine the precise wants of staff at necessary moments within the worker journey, equivalent to onboarding. AI additionally supplies extra detailed and nuanced evaluation of open-ended suggestions from survey questions, permitting leaders to glean insights from hundreds of worker responses.

5. Rising alternatives for innovation

When staff can simply innovate, organizations expertise extra agility and productiveness. AI instruments assist extra staff turn out to be software program builders and coders at firms on the 100 Greatest.

At Perkins Coie LLP, AI is bridging the hole between “I’ve an idea” and “Now we have improvement bandwidth.” Non-technical workers can prototype and check, exploring workflows that may later be refined and validated by specialists for broader use.

At Elevance Well being, AI has allowed some associates to turn out to be “citizen builders” and construct low- or no-code instruments that enhance how work will get accomplished. They’re studying new expertise and instantly making use of them to resolve actual enterprise issues, all throughout the pointers of their “Accountable AI” program.

6. Offering extra well-being and security for workers and purchasers

Whereas many firms are centered on giant language fashions and chatbots, many extra purposes can remodel the office. AI sensors and cameras are revolutionizing resident take care of Brightview Senior Residing.

Its “SafelyYou” system learns residents’ each day actions and might detect a fall whereas it occurs, alerting caregivers to reply instantly. Since set up, this system has decreased emergency room visits from falls to just about zero.

AI may also present well-being options for workers. At EY, a program known as “Aware Refuge” supplies a 10-minute immersive mindfulness expertise that’s powered by generative AI and digital actuality expertise. Seven in 10 (73%) members reported a discount in stress, and 9 in 10 (92%) mentioned the sound and visuals considerably enhanced their expertise.

7. Bettering the worker journey

AI provides HR professionals new instruments to make sure that staff succeed.

At Tri Pointe Properties, AI-enabled instruments help job scoping, position benchmarking, and the event and refinement of job descriptions, serving to guarantee readability, consistency, and market alignment throughout the group.

Corporations on the 100 Greatest are additionally utilizing AI to enhance objective setting and efficiency conversations. At Synopsys, managers can use an AI help when writing efficiency evaluations, which not solely improves readability and tone but additionally reduces recency bias.

Corporations like DHL are utilizing AI to assist staff discover their subsequent position throughout the group, a part of its AI-powered “Profession Market.” Now, colleagues get tailor-made suggestions for profession and studying paths that match their expertise, expertise and preferences. Whether or not individuals are creating of their present position or taking the subsequent profession step, DHL is utilizing AI to assist guarantee everyone seems to be making a distinction.