Headquarters: United Kingdom
URL: https://www.zapiet.com/
The Position
We’re in search of two distinctive Service provider Help Specialist’s to affix our world group. This function is important in making certain our retailers succeed by offering world-class assist and insights that drive our product growth.
Who We’re Wanting For
Required Qualities
- A affected person, empathetic skilled with an ideal sense of humour
- Distinctive written and verbal communication expertise in English
- Tech-savvy and proficient with SaaS purposes
- Confirmed Shopify expertise
- Familiarity with Microsoft Groups and O365 suite purposes
- Flexibility to work throughout Americas timezone, together with weekend availability
- Sturdy unbiased working type with excessive self-motivation
- Availability in later Americas time zones
Bonus {Qualifications}
- Fluency in a second (or third) language
- Further e-commerce platform expertise
Key Duties
- Present complete buyer assist throughout a number of channels:
- Electronic mail
- Reside chat
- Social media
- Phone assist
- Conduct personalised onboarding and setup periods through video calls
- Develop and preserve assist documentation and tutorials
- Analyse and observe function requests and assist traits
- Contribute to steady enchancment of our assist processes
Why Be a part of Zapiet?
- Work with a self-funded, worthwhile firm that prioritizes buyer success
- Collaborate with a world group spanning 15 nations
- Make a significant impression on firm development
- Get pleasure from a dynamic, meeting-light work atmosphere
- Alternative for important private {and professional} growth
Our World Footprint
- Supporting over 10,000 retailers worldwide
- Group members in 15 nations
- 24/7 protection throughout world time zones
- Slicing-edge e-commerce options
Learn how to Apply
If you happen to’re obsessed with supporting retailers and able to make a distinction in e-commerce, we need to hear from you!
Zapiet is an equal alternative employer dedicated to creating an inclusive atmosphere for all group members.
To use: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-americas
