As extra individuals return to the workplace, office and facility leaders face rising challenges to reinforce worker expertise, optimize areas, and prolong asset lifecycles. In accordance with new analysis by Eptura, nevertheless, the answer isn’t simply including extra know-how. As an alternative, firms can unlock a sequence of worth by integrating digital options right into a unified platform, leveraging information from varied sources, and maximizing AI productiveness positive factors.
Eptura’s 2025 Office Index report combines third-party analysis with information from 25 million Eptura platform customers and a survey of 200 VP and C-suite professionals representing IT, operations, HR, finance, and actual property from enterprise companies with over 5,000 workers.
The traits that make understanding the worth chain so vital
Our information from 25 million international customers exhibits there have been 33% extra desk bookings per constructing between Q1 2023 and This autumn 2024, and with 34% of companies planning to carry extra workers again to the workplace extra usually, that quantity will solely develop. As extra individuals come in additional usually, office and facility managers face extra strain to enhance the office expertise and optimize area utilization.
Assembly that problem is made more durable by the present fragmentation of office know-how, in response to our analysis. 67% of firms are utilizing between 6 to 40 completely different office options. To handle the complexity created by the disconnection, 37% of organizations make use of 11 or extra full-time workers to collate, analyze, and report on worktech information.
Corporations are in search of options, with the combination of AI into the office as a significant focus for a lot of. 77% of companies plan to implement AI to reinforce the worker expertise. 68% intention to automate customer administration inside the subsequent 12 months.
However boundaries stay. Lots of the operational leaders we spoke with highlighted the problem of proving return on funding at their organizations, which then hinders their capability to safe funding. The truth is, when requested, “What boundaries do you face in securing finances to combine office options (office, buildings and services)?”, 44% selected “Lack of perceived worth in built-in options.”
What’s the clever worktech worth chain?
The worth chain is the sequence of actions and processes that add worth to a company’s operations, from managing guests and belongings to creating data-driven choices. Each hyperlink within the chain helps construct a seamless, environment friendly, and productive work surroundings.
By integrating digital options inside a unified platform, organizations can harness the ability of knowledge from a variety of various sources and take full benefit of productiveness positive factors — unlocking a sequence of accelerating worth.
An unlocked worth chain helps ship:
- Decreased general prices: Built-in options scale back software program and administration prices by eliminating the necessity for a number of standalone methods, resulting in extra environment friendly useful resource allocation and value financial savings.
- Complete visibility: Holistic views of individuals, buildings, and belongings come from integrating digital options right into a unified platform. Organizations achieve the visibility they should make knowledgeable choices and optimize operations.
- Improved productiveness: Enhanced information analytics and embedded AI present precious insights that help extra knowledgeable and environment friendly operations for higher area utilization and an worker expertise that helps productiveness.
- Smarter decision-making: Centralized information and management dashboards allow executives to make data-driven choices, main to raised strategic planning and operational enhancements.
It’s vital to do not forget that firms want to search out their very own paths to optimization. The worth chain doesn’t describe a inflexible highway map each group should observe. As an alternative, the chain is a solution to perceive the precious alternatives that come from transferring towards a unified resolution, together with optimizing workflows and decision-making by means of information analytics and embedded AI.
Each hyperlink within the chain contains alternatives for quite a lot of options and use instances.
Extra linked: Built-in platform
By integrating varied worktech options right into a single platform, organizations see seamless information move and communication, with options like unified login, flooring mapping, and BIM modeling.
Unified login
An indication-on system lets workers and guests entry a number of methods and assets with a single set of credentials simplifies entry and enhances safety by decreasing the variety of passwords customers want to recollect. Organizations can scale back login instances and enhance consumer expertise.
In a big company workplace, workers usually must entry varied methods for various duties, similar to reserving assembly rooms, accessing HR portals, and submitting upkeep requests. A unified login system ensures workers can entry all these methods with fewer credentials, making their workday extra environment friendly and safe.
Ground mapping
Digital maps of the workplace format accessible by means of a cell app or internet portal helps workers and guests navigate the workplace extra simply, decreasing confusion and bettering the general expertise.
When a brand new worker begins at a big workplace constructing, they will use the ground mapping characteristic to search out their solution to their desk, assembly rooms, and different services, decreasing the time spent asking for instructions and serving to the worker really feel extra snug and productive from the primary day.
Constructing info modeling (BIM) modeling
BIM supplies a 3D digital illustration of the constructing, together with all its methods and parts, that helps higher asset administration and upkeep by offering an in depth and correct view of the constructing’s infrastructure.
A facility supervisor can use BIM modeling to plan and execute upkeep duties extra successfully. For instance, if an HVAC system wants restore, the supervisor can:
- Establish the precise location: Pinpoint the placement of the HVAC system and its parts, decreasing the effort and time required to find the problem.
- Entry detailed info: Retrieve detailed details about the system, together with its specs, upkeep historical past, and any earlier points.
- Plan upkeep duties: Plan the upkeep duties, making certain all vital instruments and elements can be found.
- Monitor progress: Observe the progress of the upkeep duties in real-time, making certain that they’re accomplished effectively and successfully.
By integrating BIM into their operations, facility and office leaders can improve connectivity, achieve complete insights, and drive clever decision-making, resulting in extra environment friendly and efficient administration of their services.
Extra knowledgeable: Cross-platform information analytics
Leveraging cross-platform information analytics delivers deeper insights and higher decision-making, with instruments for occupancy analytics, compliance analytics, and predictive upkeep, which assist organizations perceive and optimize their operations.
Occupancy analytics
With instruments that monitor and analyze the occupancy of various areas within the constructing, office leaders can optimize area utilization and enhance the worker expertise by making certain they’re utilizing areas effectively.
An organization with a hybrid work coverage might use occupancy analytics to grasp how usually workers use completely different assembly rooms and workspaces for higher choices on learn how to reconfigure areas or alter the variety of obtainable workstations, making certain that the workplace format meets the wants of its workers.
Compliance analytics
Leveraging superior analytics, office and facility managers can forecast future compliance traits and outcomes primarily based on historic information allows proactive decision-making and helps with planning for future compliance wants.
For instance, a facility supervisor can use compliance analytics to forecast and handle regulatory compliance necessities. By analyzing historic information on compliance efficiency, the supervisor can predict potential areas of non-compliance and take preemptive actions to deal with them. A proactive method helps in decreasing the danger of penalties, making certain steady compliance, and sustaining a protected and compliant surroundings.
Predictive analytics
With superior analytics, organizations can forecast future traits and outcomes primarily based on historic information, help proactive decision-making, and higher plan for future wants.
A facility supervisor can use predictive analytics to forecast the upkeep wants of workplace tools. By analyzing historic information on tools efficiency, the supervisor can predict when a chunk of kit is prone to fail and schedule upkeep earlier than it turns into an issue, decreasing downtime and upkeep prices.
Extra clever: Excessive-level AI productiveness
With superior AI and predictive analytics, organizations can optimize operations and drive productiveness. They will implement portfolio optimizations and digital twins that assist with forecasting traits, decreasing prices, and enhancing general effectivity.
Portfolio optimization
Instruments that assist firms make knowledgeable choices about the actual property portfolio guarantee they’re utilizing actual property belongings effectively and in ways in which align with enterprise targets.
An organization with a number of workplace areas, for instance, can use portfolio optimization instruments to research the utilization and efficiency of every location, and the information might help the corporate determine whether or not to broaden, downsize, or relocate places of work, making certain the actual property portfolio is optimized for price and effectivity.
Digital twins
As a result of they’re a digital reproduction of the bodily office, organizations can leverage digital twins for simulation and real-time situation planning and optimization, serving to to enhance operational effectivity and decision-making.
A facility supervisor can use a digital twin for quite a lot of monitoring and modeling packages, together with:
- Emergency evacuation planning: Simulate emergency situations, similar to fireplace drills or pure disasters, to judge the effectiveness of evacuation plans. By analyzing the move of individuals and figuring out bottlenecks, the supervisor can refine evacuation routes and procedures, making certain the protection of all occupants.
- Vitality effectivity monitoring: Mannequin vitality consumption patterns and establish areas for enchancment. By simulating completely different energy-saving measures, similar to adjusting HVAC settings or optimizing lighting schedules, the supervisor can implement modifications that scale back vitality prices and environmental influence.
- Upkeep scheduling: Simulating the efficiency of constructing methods over time to establish potential points earlier than they develop into important, the supervisor can schedule upkeep proactively, decreasing downtime and lengthening the lifespan of kit.
By leveraging digital twins, facility and office leaders can monitor operations and upkeep and experiment with completely different situations, from area planning to repair-or-replace choices, to chop prices and scale back threat.
Start the transition to a extra linked, smarter future
When organizations use disconnected applied sciences, they will’t get the insights they should make the suitable choices, and to maximise productiveness with embedded AI.
“We all know the reply to worth optimization doesn’t lie with extra know-how,” writes Brandon Holden, CEO Eptura, within the 2025 Office Index report.
Corporations can’t unlock the worth chain by including extra single-point know-how. It’s solely by changing into extra linked, extra knowledgeable, and extra clever that they will remodel their worker expertise and optimize their actual property to ship most effectivity.
“With the suitable know-how in place, we imagine organizations can now unlock unmatched worth by harnessing the ability of 1 unified resolution, cross-platform information analytics, and embedded AI,” Holden explains.
Obtain the complete 2025 Office Index report to study extra about unlocking the worth chain.
By Jonathan Davis
Jonathan writes about asset administration, upkeep software program, and SaaS options in his function as a digital content material creator at Eptura. He covers traits throughout industries, together with fleet, manufacturing, healthcare, and hospitality, with a give attention to delivering thought management with actionable insights. Earlier in his profession, he wrote textbooks, edited NPC dialogue for video video games, and taught English as a overseas language. He holds a grasp’s diploma in journalism.
