The Tech Tribe: Head of Neighborhood

Headquarters: Sydney, Australia

URL: https://thetechtribe.com

Hey there, Neighborhood Geek

If you happen to’re obsessed with constructing Neighborhood, rising individuals, and main groups in a supportive, text-based world, hold studying.

We’re The Tech Tribe, and our mission is to empower MSPs by offering the data, abilities, assets, instruments, confidence, group, and help they should turn into the perfect on the planet.

(MSPs are IT Service Suppliers that assist SMBs with technical issues like cloud, cybersecurity, networking and infrastructure)

Since launching in 2017, we have grown almost each single month by way of word-of-mouth referrals with ~4,000+ paying MSP members (plus their groups) and 200,000+ group posts.

Our members are a part of a tight-knit Tribe sharing wins, challenges, and that wild entrepreneurial journey of operating a enterprise collectively.

We get “thanks” notes usually (try the love at https://thetechtribe.com/love), and we’re financially rock-solid with a tradition of SOPs, excellence, and 0 layoffs.

ABOUT THE ROLE

Our Tech Tribe Neighborhood is presently made up of about 10,000+ individuals from about 4,000+ MSP companies (homeowners and their crew members).

We kicked off in 2017 and have steadily grown since then. It’s now time for us to introduce a Head of Neighborhood position. 

We have been tremendous targeted on different components of our membership for the final ~18 months and have not targeted as a lot as we used to on our Neighborhood and it is displaying with a sluggish decline in our Neighborhood Engagement Metrics.

That is the place we’d like your assist

We’re on the lookout for somebody to take the reins of our group and lead methods that join & delight members and enhance retention.

Your position is to take full possession of our group initiatives. You’ll handle and scale them to supply a world-class expertise for our members, each on-line and offline.

You’ll work intently with our Founder/CEO, who geeks out on all issues group. Collectively, you’ll brainstorm concepts; then, you’ll take the reins to construct them out. Reporting on to the CEO, you’ll form applications that encourage, join, and delight our international Tribe.

Neighborhood is our every part, so we’re more than pleased to again your concepts with a devoted funds. We additionally imagine in steady studying, so we’ll cowl the price of programs, books, and assets to maintain your abilities sharp.

On this position, you’ll see the real-world impression of your work: serving to MSPs develop their companies and enhance their livelihoods.

If this seems like your form of factor, we’d love to listen to from you

ABOUT YOU

You are a individuals lover and group geek with a deep want to serve on the highest stage, function with excellence and integrity, and develop every single day.

You may thrive if:

• You might have a confirmed historical past of main Communities (ideally B2B)
• You’ve got beforehand constructed and led Neighborhood Groups
• You are comfy working in a Textual content Based mostly Neighborhood
• You are comfy displaying up on Digital camera and In-Individual
• You care deeply about individuals and connection, and also you perceive why Neighborhood issues.
• You are blissful working in a totally distant setting
• You might have not less than two hours of workday overlap with Sydney enterprise hours (presently GMT+11). Bonus factors in case you’re in Australia or NZ!
• And… additional bonus factors in case you’re already within the MSP or Tech business.

WHAT SUCCESS LOOKS LIKE

Success on this position is when our Neighborhood Members are partaking and thriving in our Communities, each on-line and in-person.

Now we have numerous completely different metrics we monitor to assist quantitatively see how our Neighborhood is doing and we’ll co-create some new metrics to assist help us all in making nice selections.

In saying that, there’s additionally an underlying feeling {that a} Neighborhood has when it is buzzing and your position is to “develop the hum”

WHAT YOU’LL BE WORKING ON

We’re on the lookout for you to strategize, lead and personal the next areas (each in-person and just about):

• Our Neighborhood Discussion board – develop our engagement metrics by constructing a tradition of help, camaraderie & Neighborhood
• Our Networking Initiatives to assist members construct deeper relationships with one another
• Our Neighborhood Occasions Initiatives each Just about & In-Individual
• Our Member Outcomes Packages to assist our members make progress on their large challenges and objectives
• Our Onboarding Initiatives to welcome new Members, assist them get linked and go shortly from Beginner to Superfan.
• Our Help Initiatives to make sure members get quick, high quality solutions to their questions (our Help crew helps right here)
• An Awards and Recognition Program to reward and incentivise members and assist them develop in Neighborhood standing
• Our Business Influencers program the place we herald material consultants to assist our members each in our Neighborhood and in Digital and In-Individual Occasions.
• Our Moderation Program to make sure moderation is dealt with respectfully, professionally and shortly, together with proudly owning our moderation tips and main our moderation crew
• Our Vendor Initiatives to assist members get higher entry to distributors that assist & serve MSPs

You’ll additionally must

• Be a extremely energetic voice inside our group, by initiating and facilitating group discussions and supporting members wherever attainable.
• Construct an everyday survey program and member advisory panel to collect intel on how we will serve members even higher, turning the outcomes into outcomes.
• Observe and Enhance the KPIs that present our group’s well being and enterprise impression, reporting on them usually and taking motion as wanted.
• Construct, lead and handle your Workforce (together with quarterly 1:1’s with any direct experiences)
• Be equally as comfy working as an Particular person Contributor (IC) in addition to a Workforce Chief. The position will begin out as primarily IC and regularly require increasingly Workforce Chief / Administration work because the crew grows.
• Set Workforce Annual, Quarterly and Month-to-month Targets and Objectives on your Workforce
• Report Weekly on you and your crew’s wins & outputs for the week, any classes learnt from the week and the targets for the subsequent week (will probably be a easy 5-10 min. course of)

Lastly, you’ll be answerable for setting and presenting the imaginative and prescient, technique, funds, and hiring plan for our Neighborhood Workforce over the subsequent few years. You’ll then refresh this yearly.

(to present you time to study the enterprise, you will not want to do that till after your first three months)

You’ll have fixed help from the CEO to set you up for wild success—working intently collectively early on, then petering out as you agree into the position.

❌ WHO THIS ROLE IS NOT FOR?

• If you happen to’re on the lookout for a hyper-growth Begin-up Tradition, we’re not the place for you. We have by no means raised any exterior capital and at ~9 years previous our crew is presently round 10 individuals. As a substitute of hyper-growth, we selected to undertake a sustainable, much less stress path
• If you happen to desire working in a Bodily Workplace along with your colleagues beside you, then we’re not the place for you. We’re 100% Distant (though as we construct our management crew, we are going to meet up in particular person every now and then).
• If you happen to desire working in a big enterprise the place you solely must focus in your lane, then we’re not the place for you. Since we’re a small & nimble crew, we regularly want to assist one another out every now and then within the higher service to our members.
• You probably have an unhealthy ego, we’re not the place for you. Now we have a tradition of belief, transparency, and security the place we help one another to execute in our personal zone of genius, strive new issues, make some errors, study some classes, develop ourselves, have enjoyable and frequently really feel pleased with what we obtain.

WHY JOIN US?

We’re a bootstrapped, worthwhile and steady firm that believes in empowering our crew with no matter it takes to allow them to take possession & excel of their position.

We’re dedicated to doing something we will to assist our shoppers (we name them members) succeed and you will have a vital half to play on this journey

You possibly can see what our Workforce says about working for The Tech Tribe on our Glassdoor Profile right here.

You possibly can see what our members say about us on our Wall of Love Web page right here

This is another enjoyable information:

We have grown almost each single month since January 2017
We develop principally by “Phrase of Mouth” Referrals
Now we have ~4,000+ MSPs as Paying Members
We have created 100’s of Templates, Checklists, Advertising and marketing Campaigns and Workshops
✅ Now we have a Tradition of SOPs and Documentation to assist us ship excellence
‍♂️ We work each day in ClickUp for Mission and Activity Administration
Now we have Workforce Members in Australia, UK, Canada, USA, Romania, Venezuela and the Philippines
We’re financially very steady, so job safety is extraordinarily excessive

✅ THE PERKS & PROMISES

• You may obtain a Firm Laptop computer & Equipment
• You may have versatile Work-Hours (we focus extra on outcomes)
• You may have 20 days of Annual Go away
• You may have 12 days of go away for Nationwide Holidays 
• You may have entry to a lot of Continuous Schooling
• You may by no means work in your Birthday
• You may be paid generously
• You may work in a supportive setting – we go away our egos on the door and concentrate on world-class work

APPLY TODAY

Excited about becoming a member of our crew?

Superior – we might love to listen to from you.

Step one is to share a couple of primary particulars of who you might be and what you’ve got created prior to now.

If we expect you may be an incredible match, we’ll then ask some deeper inquiries to work out whether or not we’ll be a great values match.

Let’s get began

To use: https://weworkremotely.com/remote-jobs/the-tech-tribe-head-of-community