Headquarters: United States
URL: https://scaleops.com/?utm_medium=web site&utm_source=trueup.io
Head of International Account Administration
About The Place
Head of International Account Administration
ScaleOps, the chief in real-time automated cloud useful resource administration, is revolutionizing how DevOps groups handle their cloud-native utility infrastructures. Backed by enterprise capital and software program business titans, ScaleOps’ platform removes the organizational friction between utility house owners and DevOps groups by absolutely automating the useful resource administration course of to fulfill real-time demand.
The ScaleOps platform dynamically manages the applying’s useful resource allocation, eliminating the necessity for guide intervention. The result’s improved utility efficiency, 60%- 80% cloud price financial savings, and a totally automated allocation course of.
With nicely over $80 million in backing, ScaleOps has seen great enterprise progress, attracting world business leaders to its buyer base. ScaleOps routinely manages the manufacturing environments of over 50 enterprises, together with Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Safety, EQ Financial institution, Outbrain, PayU, and Noname.
You’ll play a pivotal function in defining long-term technique, constructing scalable processes, and influencing company-wide initiatives that drive buyer worth and income progress.
What You’ll Do
Personal the International Account Administration Technique
- Develop and execute a complete technique to maximise buyer lifetime worth, retention, and growth throughout enterprise accounts.
- Set up the operational framework, methodologies, and metrics for a scalable AM group.
Drive Enterprise Progress & Retention
- Establish, prioritize, and execute on growth alternatives (upsell, cross-sell) in alignment with income objectives.
- Guarantee excessive retention charges and predictable renewals by proactive engagement.
Lead Government-Stage Relationships
- Function the chief sponsor for strategic clients, constructing robust relationships with DevOps management, CTOs, FinOps, and C-suite stakeholders.
- Place ScaleOps as a long-term strategic associate driving measurable enterprise outcomes.
Construct & Scale a Excessive-Performing Group
- Recruit, mentor, and lead a worldwide Account Administration crew as we broaden into new areas.
- Create a tradition of excellence, accountability, and buyer advocacy.
Align Cross-Functionally for Buyer Success
- Associate carefully with Gross sales, Technical Account Managers, Product, Advertising and marketing, and Operations to make sure a unified and impactful buyer expertise.
- Present strategic insights to affect product roadmap and GTM technique primarily based on buyer and market suggestions.
Necessities
What You’ll Carry:
- 5+ years of expertise in enterprise SaaS Account Administration, Buyer Success, or associated roles, together with management of worldwide groups.
- A confirmed monitor report of driving vital income progress, retention, and growth inside massive enterprise accounts.
- Sturdy business management — extremely expert in renewals, pricing technique, and complicated contract negotiations.
- Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud applied sciences.
- Expertise with technical personas (i.e DevOps, Engineering Groups).
- Distinctive government presence with the flexibility to affect C-suite stakeholders and function as a trusted advisor.
- Demonstrated success constructing and scaling AM or CS organizations in high-growth SaaS environments.
- Strategic, data-driven mindset with robust enterprise acumen and the flexibility to align buyer outcomes with firm objectives.
To use: https://weworkremotely.com/remote-jobs/scaleops-head-of-global-account-management
