Headquarters: Austin, Texas
Job Title: E-commerce Operations Supervisor
Location: Distant
Availability:
· Most popular: Monday by means of Friday and out there 8:00 AM – 5:00 PM PST
· Acceptable: Monday by means of Friday, out there fours throughout 8:00 AM – 5:00 PM PST plus fours outdoors time window
Sort: Full-Time Impartial Contractor Begin Date: Instant
In regards to the Function We’re searching for a extremely structured and detail-oriented E-commerce Administrator to handle the each day operations of our new e-commerce platform constructed on Medusa. We’re launching in early February and require a right away rent to help with the vital 30-day pre-launch section, specializing in system testing and High quality Assurance (QA). Submit-launch, you’ll function the operational spine of the shop, managing high-volume orders (10k-20k/month) and serving because the escalation level for our Buyer Service crew.
Key Duties
- Part 1: Pre-Launch (First 30 Days):
- Conduct rigorous end-to-end testing of the Medusa platform (looking, cart performance, checkout flows, fee gateways).
- Determine, doc, and categorize system bugs or UX points.
- Collaborate with the event crew to prioritize and resolve points earlier than the go-live date.
- Part 2: Ongoing Operations:
- Order Administration: Oversee the each day circulate of 10,000+ month-to-month orders, guaranteeing profitable processing from fee to success.
- Monetary Reconciliation: Handle fee captures, examine fraud flags, and course of complicated refunds or changes.
- Vendor Coordination: Act as the first liaison with success distributors to troubleshoot delivery delays or stock discrepancies.
- Tier 2 Assist: Resolve escalated tickets from Buyer Service that require backend administrative entry or technical investigation.
- Emergency Response: Present on-call help outdoors of normal hours for vital web site outages or fee failures.
Necessities
- Expertise: 3-5 years of expertise in E-commerce Operations or Administration.
- Most popular: Arms-on expertise with MedusaJS.
- Acceptable: Deep administrative expertise with BigCommerce or Shopify Plus.
- Technical Aptitude: Potential to be taught new dashboard interfaces rapidly and perceive the logic of e-commerce workflows (APIs, fee gateways, success logic).
- Communication: Native or near-native English proficiency (written and verbal). Should be capable to articulate technical points clearly to builders.
- Tender Expertise: Excessive consideration to element, structured considering, and a proactive “possession” mentality.
Month-to-month Retainer: $5,000 – $8,500 USD / month (based mostly on expertise)
To use: https://weworkremotely.com/remote-jobs/sana-vita-operations-e-commerce-operations-manager
