Headquarters: San Francisco
URL: https://posthog.com/
About PostHog
We’re delivery each product that firms want to run their enterprise from their first day, to the day they IPO, and past. The working system for folk who construct software program.
We began with open-source product analytics, launched out of Y Combinator’s W20 cohort. We have since shipped greater than a dozen merchandise, together with:
- A built-in knowledge warehouse, so customers can question product and buyer knowledge collectively utilizing customized SQL insights.
- A buyer knowledge platform, to allow them to ship their knowledge wherever they want with ease.
- PostHog AI, an AI-powered analyst that solutions product questions, helps customers discover helpful session recordings, and writes customized SQL queries.
Subsequent on the roadmap are CRM, messaging, income analytics, and assist merchandise. Once we say each product that firms have to run their enterprise, we actually imply it!
We’re:
- Product-led. Greater than 100,000 firms have put in PostHog, principally pushed by word-of-mouth. We’ve got intensely robust product-market match.
- Default alive. Income is rising 10% MoM on common, and we’re very environment friendly. We increase cash to push ambition and develop quicker, to not preserve the lights on.
- Properly-funded. We have raised greater than $100m from a number of the world’s prime buyers. We’re arrange for a protracted, formidable journey.
We’re targeted on constructing an superior product for finish customers, hiring distinctive teammates, delivery quick, and being as bizarre as potential.
Issues we care about
- Transparency: Everybody can examine our roadmap, how we pay (and even let go of) individuals, our technique, and the way we work, in our public firm handbook. Internally, we share income, notes and slides from board conferences, and fundraising plans, so everybody has the context they should make good choices.
- Autonomy: We don’t inform anybody what to do. Everybody chooses what to work on subsequent based mostly on what is going on to have the largest impression on our clients, and what they discover fascinating and motivating to work on. Engineers lead product groups and make product choices. Groups are versatile and straightforward to vary when wanted.
- Delivery quick: Why not now? We need to construct a number of merchandise; we will not try this delivery at a traditional tempo. We have constructed the corporate round small groups – autonomous, highly-efficient teams of cracked engineers who can outship a lot bigger firms as a result of they personal their merchandise end-to-end.
- Time for constructing: Nothing will get shipped in a gathering. We’re a natively distant firm. We default to async communication – PRs > Points > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down constructing time over good coordination. This would be the best job you’ve got ever had.
- Ambition: We need to resolve huge issues. We strongly consider that aiming for the very best upside, and generally lacking, is healthier than by no means making an attempt. We’re optimistic about what’s potential and our skill to get there.
- Being bizarre: Bizarre means redesigning an already world-class web site for the fifth time. It means delivery actually each product that pertains to buyer knowledge. It means constructing an objectively pointless developer toy with doubtful shareholder worth. Doing bizarre stuff is a aggressive benefit. And it is enjoyable.
Who we’re in search of
A customer-obsessed individual to care for a lot of our bigger clients. You’ll interact with them repeatedly to make sure their continued retention and progress.
You will must be extremely useful, technical sufficient to assist our clients, and resolve actual issues with out asking a gross sales engineer for assist.
No going away and asking an professional by default. You’ll be the professional!
You’re nice at constructing relationships with clients, understanding their priorities, and making certain they’re arrange for achievement each as we speak and in the long run.
What you will be doing
You’ll be the face of PostHog for anyplace from 30-60 paying clients within the $10k-$100k ARR vary.
A few of these clients can have come by way of our gross sales course of and be well-known to us, whereas others can have self-served and by no means talked to us earlier than!
It’ll be your accountability to make sure that each varieties of clients stick with us. This implies doing issues like:
Constructing relationships with the customers, in order that who the important thing individuals in every firm are.
This can embody each CSM overlaying 30 accounts and CSM overlaying 60 account.
Proudly owning their suggestions and ensuring it will get to the broader PostHog staff.
Being tremendous attentive to their Slack messages, assist tickets, and emails.
Usually being their favourite ever Buyer Success individual to work with!
Extra broadly, you’ll have to preserve an eye fixed product utilization and income knowledge to make sure that your clients’ well being doesn’t transfer into the purple, and be proactive in resolving issues if it does.
Your intention is to by no means be shocked when a buyer tells us they’re leaving. If you wish to construct automations that will help you do your job right here, go for it!
This position includes a base wage part, plus bonus for hitting/exceeding buyer retention targets. The wage in our compensation calculator is your anticipated base pay for on-target earnings.
What you will not be doing
❌ Taking somebody with you to each buyer assembly. It’ll usually be you and the shopper. Very sometimes you would possibly deliver a product engineer with you, e.g. if they’re one among our first clients paying for a brand new product.
❌ Aggressively pursuing enlargement alternatives. This position is primarily targeted on retention.
Necessities
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Capable of go deep on understanding PostHog’s merchandise, together with extra technical ones like function flags and knowledge warehouse. You don’t must be a developer, however the skill to get into the small print will provide you with confidence and actually assist you to deliver extra worth to buyer conversations. For instance, it’s best to be capable to advise on configuration finest practices for firms with a number of merchandise and functions, advising on the professionals and cons of various SDKs and easy methods to implement PostHog into their current stack.
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Robust buyer focus. It’s worthwhile to assist our customers and take away any blockers to them utilizing PostHog successfully.
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Capable of work at scale. You will have round 50 clients to handle so have to prioritize successfully.
Good to have
- Expertise working with comparable applied sciences, i.e. developer instruments extra broadly, or particularly product analytics, session replay, function flags, A/B testing, knowledge warehouses, or knowledge pipelines.
- You’ve been in a Pre-sales or Technical Account Supervisor position earlier than, bringing each technical experience and business acumen.
When you’ve got a incapacity, please tell us if there’s any approach we are able to make the interview course of higher for you – we’re blissful to accommodate!
To use: https://weworkremotely.com/remote-jobs/posthog-technical-customer-success-manager
