Order Desk: Technical Assist Specialist

Concerning the Function:

• It is a full-time technical buyer assist place. We primarily talk with our prospects via electronic mail and, to a lesser extent, by video name.
• A traditional assist ticket right here is equal to an escalation ticket at one other firm, so if you happen to love a problem and also you’re inherently curious to know extra, that is the job for you.
• Order Desk is dedicated to breaking structural limitations inside our hiring course of and driving honest hiring practices in our office. Ladies and underrepresented minorities (URMs) proceed to be underrepresented inside our trade. Analysis has proven that ladies and other people of coloration disproportionately don’t apply for jobs the place they don’t meet 100% of the “necessities.”
  No matter whether or not you determine with any of those teams, if you happen to meet a lot of the technical necessities and this function aligns along with your profession targets, we encourage you to guess on your self and apply!

About You:

• You like to analysis, and your analytical and written expertise are top-notch.
• Obstacles are usually not roadblocks to you; they’re challenges to be found out. You’re an issue solver who likes to seek out options slightly than ready to be advised what to do.
• You’re not afraid to ask questions, are comfy admitting your limitations, and see your gaps in information as alternatives to develop and never flaws.
• You’re comfy discovering your manner round a brand new software program program.
• You’re somebody who will be self-directed and thrive in a distant setting.
• You recognize the stability between enjoyable and professionalism.
• You’re collaborative and thrive on sharing your ideas, concepts, and problem-solving methods with a various crew.
• You’re receptive to suggestions and may recognize a mild no, with a number of redirections till you arrive at an answer with a agency and assured sure.
• You’re on the lookout for stability in your profession and gaining a number of years of expertise earlier than seeking to develop in another route.

• Minimal 2 years of working straight inside email-based technical assist in SaaS or mixed technical and writing expertise. Bonus factors if you happen to’ve already labored in a distant e-commerce function! 
• In depth expertise in troubleshooting advanced software program points.
• The flexibility to concisely clarify technical ideas in a non-technical manner and a ardour for assembly prospects the place they’re of their tech information.
• Fluency in each written and spoken English.
• The flexibility to work between Pacific Normal Time (US) hours of 9am to 6pm completely, no matter your bodily location.

Most well-liked expertise

• Expertise in troubleshooting APIs, JSON, and using software log evaluation.
• Sound information of key information movement/switch protocols corresponding to SFTP and FTP.
• Expertise with rule-based automation and sophisticated settings.
• Expertise serving to new customers implement SaaS functions in a B2B setting.

It is a full-time place. The wage vary for this function is $58,000-$60,000 USD/12 months. We base our supply in your expertise, expertise, and alignment with the function.

Our worldwide crew members are employed as contractors however thought of full-time, everlasting members of our crew.

We provide our crew members advantages corresponding to versatile day without work, paid parental depart, entry to wellness and well being companies, retirement financial savings matching, and a expertise improve program to make sure everybody has the instruments they should carry out their roles efficiently!

We meet up yearly for a corporation retreat. Up to now we’ve been to the U.S., Mexico, and Vietnam!

To Apply

We worth authenticity and encourage you to let your true voice come via. As an alternative of a canopy letter, we have supplied particular questions so that you can reply truthfully. This lets you showcase your expertise and expertise in your personal phrases, with out counting on instruments like AI to talk for you. We consider within the energy of human creativity and individuality. Tell us what units you aside and why you are the perfect candidate for our crew!

Please notice: Candidates who’re detected utilizing AI instruments can be disqualified.

There are a number of steps to our software course of:

1. Utility Questions
2. Comply with-Up Questions
3. Expertise Take a look at
4. Video Response
5. Interview(s)

In case you are moved to the following spherical, we are going to contact you to let you understand the following steps.

This course of often takes a number of weeks from begin to end, so our tiny hiring crew appreciates your endurance whereas we evaluation and skim each single software. We are going to observe up with everybody who utilized by the top of this course of.

*Should you haven’t heard from us inside two weeks, please get in contact with us!