Headquarters: Dover, DE
URL: https://meowtel.com
Purposes shut on August 25, 2025 at 11:59 PM PT.
JOB TITLE:
Help Specialist – Demand (Distant)
ABOUT US:
We’re Meowtel.com, the #1 cat sitting app within the U.S., and we’re on a mission to assist each cat and cat mother or father dwell their finest life!
We’re in search of self-motivated, English-fluent Help Specialists to affix our Demand staff and assist us ship an distinctive expertise to each member of our neighborhood: sitters, prospects, and naturally, our kitty purchasers too!
To assist our world staff, we’re presently specializing in candidates situated outdoors of the US who’re capable of work U.S. enterprise hours (5AM-6PM Pacific Time).
We’re a small, devoted staff with a do-er mentality, and most significantly…we love cats!
This position just isn’t your typical customer support place. It requires assured decision-making, glorious written English, sturdy verbal abilities, and the power to handle advanced, emotional situations with professionalism and care. You’ll be supporting customers throughout emergencies and high-stress moments – it is a high-trust, high-accountability position.
This contract is initially provided on an 8-week trial foundation. Upon profitable completion of Meowtel’s coaching program and the trial interval, candidates could also be provided a longer-term contract.
ABOUT THE WORK:
We’re a market platform powered by folks, so making certain that we offer glorious and immediate buyer assist is vital to delivering on our Meowtel Promise to our complete neighborhood.
This position is fast-paced, requires sturdy multitasking and documentation abilities, and calls for consolation navigating tough or time-sensitive conversations. Clear, assured communication and robust writing abilities are a should, in addition to a strong skill to adapt and a willingness to repeatedly study new issues.
We’re a remote-first firm, with workers presently spanning the U.S., Argentina, Mexico, and the Philippines. We collaborate every day by way of Slack, Zoom, and Google Workspace. Our staff values transparency, heat, resilience, and inventive downside fixing. Count on a lot of cat GIFs, puns, and occasional meowgaritas at our digital comfortable hours (“comfortable meowers”).
WHAT YOU’LL DO HERE:
-
Help our sitter and cat mother or father neighborhood throughout a number of channels: e mail, telephone, and dwell chat
-
Lead and handle your personal assist tickets – investigating the difficulty, speaking with each events, and documenting the end result with care
-
Reply to high-priority points equivalent to sitter no-shows, last-minute cancelations, cat well being considerations, or security escalations
-
Exhibit empathy, discretion, and professionalism throughout hectic or time-sensitive interactions
-
Collaborate with different groups to enhance inside instruments, templates, and workflows
-
Present clear and polished written communications that align with Meowtel’s tone
-
Take part in tasks and initiatives associated to sitter operations, buyer schooling, and assist workflows
ABOUT YOU:
-
You have got at the least 1 yr of buyer assist expertise and are comfy dealing with advanced points (not simply password resets)
-
You might be fluent in English, each written and spoken
-
You’re comfy on the telephone and know de-escalate difficult conditions
-
You’re assured utilizing instruments like Google Workspace, CRM programs, Slack, Zoom, and digital telephone instruments (or can study shortly)
-
You’re detail-oriented, fast with documentation, and glorious at prioritizing in actual time
-
You’re self-directed and comfy working independently
-
You’re open to suggestions and wish to develop professionally
-
You like cats (it is a non-negotiable) and wish to assist cat lovers (each dad and mom and sitters) really feel supported, secure, and heard
WORK SCHEDULE:
-
Daytime shifts (Pacific Time): Usually between 5:00 AM – 6:00 PM Pacific Time
-
Shift assignments will range relying on availability, staff wants, and expertise
-
Full-time (40 hours/week), together with at the least one weekend day
-
Flexibility to assist peak intervals equivalent to Thanksgiving and December holidays is required
TRAINING SCHEDULE (FIRST TWO WEEKS):
-
Begin date: Monday, September 29, 2025
-
All new hires should be accessible for full-time weekday coaching, usually between 8:00 AM – 5:00 PM PT
PAY & BENEFITS:
-
Beginning price: $960 USD monthly (contractor position)
-
Two efficiency opinions in your first yr (at 6 and 12 months), with eligibility for a 0–15% elevate
-
Annual efficiency opinions annually after
-
Limitless paid day off (with supervisor approval)
-
Contractor position; should present your personal tools and workspace
REQUIREMENTS TO WORK:
-
Dependable high-speed web
-
Private laptop computer
-
Quiet, reliable workspace
-
Audio tools (headset or mic) for taking calls
HOW TO APPLY:
Please submit your software by August 25, 2025 at 11:59PM Pacific Time utilizing the next hyperlink: https://ztb6m7ir8vm.typeform.com/to/OCoSK4PY
WHAT TO EXPECT NEXT:
-
We are going to assessment all functions after the deadline
-
First-round interviews can be casual video chats with our staff
-
Second-round interviews are a technical evaluation that contain responding to actual ticket situations
-
Remaining-round interviews can be a dialog with our CEO and/or senior management
-
We’ll talk with you at each step so you already know the place you stand
DIVERSITY & INCLUSION:
We’re a woman-founded and woman-led firm and an equal alternative employer. We welcome candidates of all backgrounds, talents, and identities.
We sit up for reviewing your software and hopefully welcoming you to the Meowtel staff!
To use: https://weworkremotely.com/remote-jobs/meowtel-support-specialist-demand-remote
