Hybrid work has moved past experimentation and turn out to be a sturdy working mannequin that reshapes how insurance coverage organizations collaborate, use workplace area, and handle vital features similar to claims processing and compliance. By late 2024, two‑thirds of U.S. corporations had adopted versatile or hybrid work insurance policies, and workplace attendance had stabilized at roughly 50% of pre‑pandemic ranges, signaling an extended‑time period shift in office expectations .
On the identical time, insurers face rising buyer expectations, heightened regulatory scrutiny, and rising operational complexity. These pressures make it important to attach office technique with the techniques that help safe, environment friendly, and compliant operations.
Insurance coverage organizations that succeed on this surroundings acknowledge that hybrid work requires greater than versatile schedules. It calls for a coordinated, knowledge‑pushed strategy that aligns area planning, safety, and operational workflows round shared insights and measurable outcomes.
Key takeaways
Insurance coverage companies navigating hybrid work are:
- Utilizing actual occupancy and operational knowledge to align workplace area with how work truly occurs
- Strengthening safety and compliance by way of automated entry, visibility, and audit trails
- Bettering claims effectivity by changing fragmented, guide processes with built-in workflows
The hybrid workplace problem in insurance coverage
Hybrid work has launched new layers of complexity throughout almost each insurance coverage perform. Claims groups may go remotely, whereas adjusters, IT, and compliance leaders break up time between workplaces. Amenities groups should handle area that fluctuates in use from week to week. Safety leaders are chargeable for entry patterns that shift every day, with out compromising oversight or regulatory compliance.
These obligations typically stay siloed. House choices are made with out perception into operational workflows. Safety techniques seize entry knowledge that by no means informs office planning. Claims processes depend on guide coordination throughout disconnected instruments. The result’s underutilized area, inconsistent worker and customer experiences, and slower response occasions.
Business analysis reinforces this problem. Deloitte’s 2025 World Insurance coverage Outlook notes that insurers are below strain to revamp working fashions round agility, digital innovation, and buyer‑centricity as hybrid work and rising expectations reshape the business . With out shared knowledge and built-in techniques, groups function from totally different assumptions, making it more durable to handle threat, management prices, or enhance buyer outcomes.
Optimizing area for hybrid work
Insurance coverage companies which might be adapting efficiently to hybrid work are rethinking workplace area as a dynamic useful resource. As an alternative of counting on headcount or legacy seating fashions, they use occupancy analytics to know when and the way workplaces are literally used. This helps smarter choices round desk sharing, collaboration areas, and long-term actual property planning.
For instance, a main UK monetary companies group applied Eptura’s built-in office administration software program to help hybrid work, optimize area, and streamline customer administration. Actual-time utilization insights enabled the services administration workforce to reallocate or scale back underutilized areas, saving hundreds of thousands on leases and supporting versatile work patterns. Weekly area utilization studies ensured choices remained aligned with operational targets.
Equally, Dun & Bradstreet leveraged Eptura options for international workspace administration, together with desk reserving, customer administration, and knowledge analytics. Their services groups used data-driven reporting to optimize layouts and reply to altering work dynamics, enhancing productiveness and area utilization for hybrid groups.
Enhancing safety and compliance
Safety and compliance are inseparable from office technique within the insurance coverage business. Hybrid work expands the variety of entry factors into workplaces and techniques, making visibility and consistency extra necessary than ever. A 2025 hybrid work safety evaluation discovered that whereas hybrid fashions at the moment are firmly established, many organizations nonetheless lack mature safe‑entry methods, whilst they try and stability consumer expertise with stronger controls for distributed employees .
Regulators are additionally sharpening their focus. The U.S. Federal Insurance coverage Workplace’s 2025 Annual Report highlights cyber threat, AI governance, and operational resilience as key supervisory priorities, underscoring the necessity for dependable audit trails and constant entry oversight throughout areas.
Insurance coverage companies are responding by transferring away from guide customer logs and disconnected entry instruments in favor of built-in, automated options. Digital verify‑in, credentialing, and actual‑time visibility assist safety and IT leaders perceive who’s within the constructing, why they’re there, and whether or not entry aligns with coverage. When this knowledge connects to broader office techniques, companies achieve a clearer image of threat whereas supporting versatile work patterns.
Eptura Customer allows this degree of consistency with out including friction for workers or company. Automated audit trails help compliance reporting, whereas built-in entry knowledge strengthens safety posture throughout hybrid operations.
Streamlining claims operations
Claims operations typically really feel the downstream results of fragmented hybrid environments first. Delays happen when documentation is unfold throughout techniques, approvals require guide follow-ups, or groups lack visibility into declare standing.
Business analysis reveals why modernization is pressing. A 2025 evaluation of automation in insurance coverage describes 2024 as a 12 months of “strain from all angles”—rising claims volumes, mounting value pressures, and evolving buyer expectations—pushing insurers to rethink conventional, guide processes in favor of AI‑pushed, finish‑to‑finish workflows . PwC’s Insurance coverage 2025 and Past equally emphasizes the necessity for adaptive, knowledge‑centric working fashions to deal with volatility in claims and profitability .
Capabilities like these in Eptura Asset assist help this operational stability by monitoring upkeep and efficiency of the techniques and services that claims groups rely on. Organizations that modernize workflows on this approach typically see vital enhancements in decision occasions, with some reporting as much as 40percentfaster processing because of decreased guide effort and higher coordination.
CALL OUT BOX: A worldwide biotech firm centralized worktech to handle increasing services and workspaces, utilizing Eptura for area planning, customer administration, and asset monitoring. Information-driven insights led to smarter choices, improved effectivity, and higher worker experiences. Integration of Eptura Office and Asset supplied a unified view for services, safety, and operations groups, streamlining ticket decision and bettering total operational stability.
Greatest practices for insurance coverage companies
Profitable hybrid insurance coverage organizations take a coordinated strategy to office and operational technique. Fairly than treating area, safety, and claims as separate initiatives, they centralize knowledge throughout these features to create a shared supply of fact.
Actual-time analytics information choices about workplace capability, entry controls, staffing patterns, and claims throughput. This reduces reliance on assumptions and permits leaders to reply rapidly as work patterns change. Simply as necessary, these organizations encourage collaboration throughout historically siloed groups, making certain services, IT, safety, and operations are aligned round widespread targets.
Insurance coverage companies that modernize successfully additionally prioritize platforms that combine with present IT and compliance frameworks. This avoids introducing pointless complexity whereas supporting regulatory necessities and long-term scalability.
Getting ready insurance coverage operations for the following section of hybrid work
Hybrid work is reshaping insurance coverage operations in lasting methods. Companies that depend on disconnected techniques and guide processes face rising inefficiencies and compliance threat. Those who undertake a coordinated, data-driven strategy are higher positioned to optimize area, strengthen safety, and ship sooner, extra dependable claims experiences.
Eptura’s unified platform helps insurance coverage companies navigating this shift by connecting office knowledge, operational workflows, and safety insights right into a single, actionable view of labor.
Able to speed up your hybrid work technique? Request a demo and uncover the impression of a unified strategy.
Steadily requested questions
By Amanda Meade
Amanda Meade is a content material creator at Eptura, specializing in office expertise, assembly productiveness, and rising traits in workspace planning and customer administration. With a background in content material advertising and search engine marketing, she crafts clear, actionable content material that helps groups work smarter by way of in-office collaboration. All through her profession, Amanda has labored throughout industries, together with residence companies, healthcare, actual property, and SaaS, creating a singular means to distill complicated subjects into sensible insights.
