Headquarters: California
URL: https://hightouch.com/
About The Function
As an Implementation Supervisor, you can be the power behind profitable implementations at Hightouch. Working in shut partnership with Technical Architects, you’ll personal the total implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise clients. You may be primarily liable for executing the technical elements of buyer onboarding, guaranteeing seamless integration of Hightouch into clients’ current information infrastructure and dealing alongside the Technical Architect who owns the general buyer journey.
On this position, you can be the product skilled who interprets advanced buyer necessities into actionable implementation plans. You need to have a pure capacity to speak technical ideas clearly to each information engineering groups and enterprise stakeholders. As the first proprietor of the implementation lifecycle, your focus is on creating repeatable, environment friendly implementation processes that scale throughout our buyer base whereas sustaining the flexibleness to deal with distinctive enterprise wants.
What You’ll Do
- Drive the onboarding course of for purchasers, working carefully with Technical Architects to make sure alignment between technical execution and buyer success targets
- Design and optimize implementation frameworks that may scale throughout totally different buyer segments whereas accommodating enterprise-specific necessities
- Lead technical discovery periods and implementation workshops, collaborating with buyer information engineering groups and enterprise stakeholders
- Create and preserve detailed technical documentation for implementations, together with integration specs, information fashions, and greatest practices
- Develop and execute implementation plans that reduce time-to-value whereas guaranteeing sturdy, sustainable options
- Associate with Technical Architects to determine and resolve technical blockers that might impression buyer success
- Construct relationships with technical stakeholders inside buyer organizations
- Contribute to product improvement by offering suggestions to our engineering group
- Standardize and automate implementation processes to extend group effectivity and buyer satisfaction
What We’re Wanting For
- 5-10 years of expertise in technical implementation, options structure, or related roles with enterprise software program
- Robust technical background with hands-on expertise in information integration, APIs, and enterprise structure
- Confirmed observe report of efficiently managing advanced technical implementations whereas sustaining clear communication with quite a lot of stakeholders
- Expertise creating and optimizing implementation processes that may scale throughout a company
- Excellence in technical venture administration with capacity to handle a number of concurrent implementations
- Robust presentation and facilitation abilities with capacity to command a room of technical and enterprise audiences
- Expertise working with information warehouses, ETL processes, and advertising know-how is a plus
- Bachelor’s diploma in Laptop Science, Engineering, or associated subject (or equal expertise)
The wage vary for this place is $140,000-$180,000 OTE USD per 12 months, which is location impartial in accordance with our remote-first coverage. We additionally supply significant fairness compensation within the type of ISO choices, and supply early train and a ten 12 months post-termination train window.
To use: https://weworkremotely.com/remote-jobs/hightouch-implementation-manager-emea
