Headquarters: San Francisco
URL: http://giftly.com
Buyer Help Specialist (E-mail Focus)
Distant | Full-time
We’re in search of somebody to be the first e mail help consultant throughout core enterprise hours—dealing with the vast majority of incoming buyer inquiries and serving to hold the inbox transferring effectively.
This position is finest for somebody who’s quick, clear, and comfy dealing with a excessive quantity of emails, together with extra complicated or escalated buyer conditions.
What you’ll do
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Function the principle e mail responder throughout core hours
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Deal with a excessive quantity of buyer inquiries with velocity and accuracy
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Handle and reply to escalated or high-emotion buyer points with professionalism and sound judgment
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Prioritize time-sensitive or high-impact instances
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Assist triage incoming emails and hold the inbox organized
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Flag recurring points or buyer confusion to the staff
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Help with backlog when wanted
What we’re in search of
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Expertise in high-volume e mail help
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Robust written communication (clear, calm, and environment friendly)
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Means to remain composed and efficient when dealing with pissed off or upset clients
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Common sense on when to resolve independently vs escalate internally
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Snug working in a fast-paced, generally messy atmosphere
What success appears to be like like (first 60–90 days)
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Constantly dealing with a big portion of each day e mail quantity
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Retaining response instances quick throughout core hours
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Confidently managing escalated buyer conditions
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Serving to cut back backlog
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Figuring out frequent buyer points and patterns
Why be part of Giftly?
As a Giftly worker, you’ll benefit from the flexibility of distant work with the steadiness of a full-time position and advantages. You’ll work carefully with a small, motivated staff on a enjoyable client product and achieve publicity to many areas of the enterprise. This is a perfect alternative for somebody who’s energetic, self-disciplined, and desperate to develop—beginning with e mail help throughout the holidays and evolving right into a key voice for our clients year-round.
To use: https://weworkremotely.com/remote-jobs/giftly-inc-customer-support-email-specialist
