Headquarters: Hong Kong
URL: https://froonze.com
This can be a technical function. Should you don’t possess fundamental HTML/CSS/JS abilities, please don’t apply.
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We’re a small staff of 4 individuals who have been constructing instruments for Shopify retailers for 4 years. We’ve been rising steadily and have now reached a degree the place we’d like our second buyer help consultant.
We take buyer help very critically, as evidenced by our app’s glorious ranking. Now we’re able to take our buyer help to a good greater degree.
Your most important accountability might be speaking with clients and serving to them resolve technical points. However additionally, you will have the chance to strive your self in different points of the enterprise. Initiative is at all times welcome right here. It’s simple to carve out your personal new function if it brings worth to the corporate.
In addition to buyer help duties, we’re at the moment in pressing want of people that:
- Can analysis and write glorious technical articles
- Have Reddit advertising expertise
- Have in-depth search engine marketing data and expertise
- Have fundamental video manufacturing abilities to supply technical screencasts
- Have a great eye for design and might probably design net pages and illustrations
In case you are good at any of the above, please tell us in your utility and embody related samples.
Among the most essential duties:
- Speaking with clients through stay chat or e-mail and resolving any issues they’ve
- Constantly studying in regards to the options of our app and the broader Shopify ecosystem to raised help clients
- Summarizing product suggestions from retailers and suggesting new concepts for product enhancements
- Performing guide app exams for brand spanking new function releases
- Dealing with some non-CS duties (e.g., researching instruments, writing weblog posts, creating mockups). These duties might be assigned based mostly in your pure talents and pursuits.
Should have:
- Data of fundamental HTML/CSS/JS and a willingness to be taught extra if wanted
- Excellent written and verbal communication abilities
- Get pleasure from speaking to individuals and fixing their issues
- Capacity to deal with “exhausting” clients (we’ve got only a few of these although )
- Proficiency in discussing technical ideas at a excessive degree
- Capacity and willingness to write down technical documentation/articles
- Willingness to carry out non-CS duties (we’re a small startup and all of us put on a number of hats)
- Willingness to have at the least a 4-hour overlap with GMT+7, between 9am–6pm
Good to have:
- Expertise working with Shopify, particularly in theme improvement/customization
- Expertise working with B2B SaaS
- Further languages (particularly French, Spanish, and Italian)
- Some other abilities helpful in a startup (e.g., advertising, search engine marketing, video enhancing, and so on.)
Wage:
Negotiable
Apply:
