Sponsored by SAP Concur
On this episode we’re going to reveal how AI is altering the panorama of enterprise journey and expense administration. We are going to unpack some current travel-related analysis, and focus on how issues are altering on this space of our lives. Whether or not you’re a frequent enterprise traveller, dealing with journey planning in your group, or are deep within the books on expense administration, this can be a must-listen episode.
Meet Our Visitor: Chris Juneau
Chris Juneau is SAP’s SVP and Head of SAP Concur Product Advertising and marketing, ISBN Advertising and marketing and Options. And what TalentCulture WorkTrends neighborhood? I just like the phrase options. He has in depth world enterprise technique, operations and advertising expertise with greater than 20 years of journey expense and bill fee trade experience.
State of Enterprise Journey
Please share your top-line takeaways concerning the state of enterprise journey nowadays.
Effectively, the state of enterprise journey is two-thirds of enterprise vacationers see that enterprise journey itself is essential to their development of their profession. After which three-quarters really take pleasure in enterprise journey. And I’m most likely within the three-quarter group, I journey about 250,000 miles a 12 months. However there’s a problem that’s now rising for mentioned enterprise vacationers corresponding to myself, and that’s journey managers are having to steadiness rising journey prices, inflationary pressures, air fares are up as a result of everyone’s flying as a result of the demand is excessive post-pandemic.
AI and Journey Info
So let’s focus on particularly how AI has impacted what info journey planners can entry and use, and what course of enhancements are literally occurring proper now.
Yeah, AI is clearly a sizzling subject whatever the trade, whatever the inside organizational processes. However journey planning and journey reserving along with expense reporting lends itself ideally to AI. What does AI require? It requires huge quantities of knowledge to crawl throughout, to construct these giant in the end… what they name the massive language fashions, in the end to do the predictions, to share the suggestions and so forth. So journey is an ideal situation and an ideal course of for infusing with AI.
Journey Expense Administration
Let’s broaden the dialog to expense administration and the way AI is remodeling how organizations are streamlining travel-related expenditures. Are you able to break a few of this out for us?
AI with expense administration and journey, we have now the chance to interrupt the trade-offs that has all the time occurred. And Meghan, what I imply by trade-offs is organizations wish to ship a greater expertise for his or her traveler and an environment friendly expertise, however they’re buying and selling off management and compliance. And plenty of instances after they make trade-offs saying, “Look, I would like larger management and compliance.” Perhaps I’m in a monetary companies or pharmaceutical group, extremely regulated, they require stringent controls on how funds are being spent, that many instances is on the detriment of the traveler, as a result of particularly doing an expense declare, audit guidelines, workflows, variety of approvals and so forth. With AI, we expect as we’re speaking concerning the effectivity time saved, as you identified, probably all through a number of processes, you might have the chance to ship a greater expertise. And with AI crawling the information, in search of anomalies to drive larger management.
Worker Hesitation
I’ve to ask you, what are a few of the hesitancies that workers are sharing about utilizing AI for journey and bills out of your perspective?
I used to be stunned once we noticed the information that got here again from our enterprise traveler survey, that 19% have been cautious or hesitant to make use of AI for form of a curated journey. And that 89% mentioned they weren’t but comfy with AI. After which once we dug a bit deeper, two of the most important considerations that popped out, information privateness, 48% of the enterprise vacationers mentioned, “I’m actually involved with my information and my very own private information privateness,” after which 37% are involved with bias that we’ve heard about that may materialize in giant language fashions relying on how they have been educated. So these are the first hesitations, which I feel are definitely legitimate. And I don’t assume that’s simply journey and expense based mostly on our personal surveys.
Study Extra About AI in Enterprise Journey
For extra insights about AI in enterprise journey, hearken to this full podcast episode. And remember to subscribe to the #WorkTrends Podcast on Apple Podcasts or Spotify.
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