Headquarters: Distant
URL: https://crankyconcierge.com/
At Cranky Concierge, we attempt to be probably the most helpful and worry-free journey service obtainable for vacationers. We use our superior business data to e book journey, monitor for points, and intervene when issues go fallacious.
We concentrate on offering journey help and the Concierge’s main accountability is to assist folks if one thing goes fallacious through the hours that the journey planning workplace is closed.
Shift Timings
We’re searching for somebody with availability to cowl a minimum of two of the beneath Weekday In a single day and/or Weekend Daytime shifts frequently. There will even be alternatives to choose up further shifts according to operational wants and to offer cowl for different crew members.
Weekday Overnights
-
Tuesday – 7pm to 3am New York Time
-
Wednesday – 7pm to 3am New York Time
-
Thursday – 7pm to 3am New York Time
-
Friday – 7pm to 3am New York Time
(These shifts are at an excellent time in case you’re primarily based in Australia, New Zealand, South East Asia or East Asia.)
Weekend Daytimes
-
Saturday – 10am to 8pm New York Time
-
Sunday – 10am to 8pm New York Time
We’re searching for somebody keen about serving to stranded vacationers get the place they should go. You take pleasure in working with folks, understanding, and anticipating what they want, even when they are not fully certain themselves!
Compensation: Hourly charge commensurate with expertise and site.
Job Tasks
-
Concierges are on obligation to reply any pressing questions and assist vacationers who’re caught in a single day. E mail and cellphone programs are programmed to alert if there’s an issue, however different notifications might are available.
-
Some pressing questions might require a easy response or replace (akin to a slight delay with no affect on plans). Others might contain discovering new flight choices for cancellations and missed connections. This can typically be achieved within the Sabre GDS.
-
Obtainable to reply pressing cellphone calls and supply assist if wanted (generally, these calls to the pressing line aren’t all that pressing!).
-
Put together and ship flight updates.
-
Help with duties akin to processing refunds, submitting for compensation, and different pre- and post-travel duties as wanted.
-
When wanted and workload permits, the Concierge will help with journey planning, together with however not restricted to looking for and reserving air journey, lodges, automobile leases, and transfers. This can primarily be achieved by e mail however may additionally entail cellphone calls.
If this sounds just like the sort of factor you love to do, then maintain studying!
Expertise You Ought to Possess (and Different Stuff)
-
Reliability is important. Have to be obtainable and capable of help inside 10 minutes of any alert notification.
-
Native written and verbal proficiency in English.
-
Should have good data of airline networks and choices to have the ability to discover alternates rapidly for stranded shoppers.
-
Information of Sabre or different GDS/ARS is most popular however not required.
-
Accuracy and pace are important. Timing is all the pieces with regards to this function.
-
Widespread sense skill to assist shoppers higher perceive what they want or ought to need is required.
-
Capable of work with little supervision. There are occasions you’ll be the one individual on. You gained’t ever be fully on an island, as there’ll all the time be somebody you’ll be able to attain out to, which leads us to…
-
By no means be too proud. If you do not know the reply, then be prepared to ask others for assist.
-
Should have the ability to roll with the punches and keep a peaceful demeanor. The consumer could also be pressured and indignant; you’ll be able to’t be.
-
Background checks will likely be required – the job includes dealing with delicate consumer information.
-
Location would not matter to do the job, however you have to be obtainable and accessible throughout assigned shifts and at different pre-arranged instances as mutually agreed upon.
-
Your personal pc (Home windows or Mac); dependable excessive pace web and a smartphone (Android or iPhone).
-
A quiet work setting to accommodate communication with shoppers by way of e mail and cellphone.
We won’t stress sufficient how vital consideration to element is, so please you should definitely embody your favourite airline in your utility.
To use: https://weworkremotely.com/remote-jobs/cranky-concierge-air-travel-concierge-1
