Division: Charitable Funds Administration Options
We’re a nonprofit charitable group searching for expert people who can coordinate a number of consumer necessities associated to fund processing and reporting. The best candidate is detail-oriented, in a position to deal with a number of pressing duties, and handle time properly. Candidates ought to be capable of assist clear up issues independently and as a part of a staff.
Obligations:
- Deal with inbound telephone calls, electronic mail, and chat.
- Resolve inquiries, present technical help for numerous on-line giving platforms, and reply to report or analysis requests.
- Present a optimistic buyer expertise.
- Help with customer support tickets assigned by the staff, escalate tickets when obligatory, and collaborate with the staff in resolving tickets in a well timed method.
- Present experiences utilizing numerous reporting instruments (Ex. Microsoft Entry and Excel).
{Qualifications}:
- Affiliate diploma or greater.
- Minimal one-year associated work expertise in a buyer help area most popular.
- Demonstrable working data of Microsoft Excel.
- Expertise working in a fast-paced and deadline-oriented surroundings.
- Wonderful oral and written communication abilities.
- Robust pc abilities and the flexibility to study new applications and processes.
- Candidate should move a Expertise Evaluation (Microsoft Excel features and writing abilities).
Distant Work Standards:
- Dependable high-speed web connection.
- Capability to take voice calls with minimal background noise.
Price: $18-23/hour
Job Kind:
- Half-time, versatile hours (M-F between 11:00 AM-8:30 PM EST), 20-30 hours per week.
- Versatile begin time, should be accessible 4:30-8:30PM EST.
- It is a seasonal place (September 2025 to January 2026) with potential alternative to transition from seasonal to everlasting based mostly on efficiency and enterprise wants.
To use, please electronic mail your resume to CareersCFMS@charities.org with the place title within the topic line.
America’s Charities is an equal alternative employer. No telephone calls or recruiter inquiries.
The publish Buyer Help Agent (Distant – Half Time) appeared first on America's Charities.
