Ahead Push Legislation Agency Advertising: Shopper Success Supervisor (Distant)

Headquarters: United States

URL: https://forwardpush.com/

The Function

We’re searching for a Shopper Success Supervisor who would be the major face of Ahead Push to our shoppers. On this position, you’ll personal shopper relationships end-to-end, guaranteeing clear communication, robust alignment, and a persistently high-quality expertise. 

You’ll assist shoppers perceive what we’re doing, why we’re doing it, and the way it’s working, whereas coordinating intently with inside groups to ensure execution matches expectations. This position is essential to shopper retention, satisfaction, and eradicating management from day-to-day shopper administration.

Key Obligations

• Function the first level of contact for all issues associated to assigned shopper accounts

• Construct and preserve robust, long-term shopper relationships by means of constant communication

• Lead shopper onboarding classes and month-to-month overview calls

• Clearly talk digital advertising and marketing methods, efficiency, and leads to a manner that resonates with regulation agency shoppers

• Proactively handle shopper expectations, deal with issues, and escalate points when acceptable

• Steadiness and prioritize shopper requests whereas guaranteeing alignment with agreed scope and development program targets

• Collaborate with inside groups to make sure well timed and profitable supply of campaigns, initiatives, and stories

• Translate shopper discussions and approvals into clear inside motion objects

• Assist account-related duties comparable to reporting, analysis, documentation, and knowledge entry

• Take part in inside initiatives that help retention, enlargement, and total company development

This Function Is for You If…

• You get pleasure from proudly owning shopper relationships and being trusted to handle them independently

• You’re assured explaining advertising and marketing technique and outcomes to non-technical audiences

• You’re proactive, organized, and comfy managing a number of accounts

• You may stability shopper wants with inside priorities and scope boundaries

• You thrive in a distant, fast-paced, and collaborative surroundings

{Qualifications} & Necessities

• A minimum of 3 years of expertise as a Shopper Success Supervisor in a digital advertising and marketing company

• Expertise working with regulation agency shoppers is a plus

• Strong understanding of digital advertising and marketing methods, together with web optimization, PPC, Content material advertising and marketing, and Social Media Advertising)

• Confirmed capability to obviously and concisely talk advertising and marketing methods and marketing campaign outcomes

• Expertise with instruments comparable to Search Atlas, SEMrush, and/or Ahrefs is a plus

• Proficiency in Google Analytics and Google Search Console

• Means to create and current GPT prompts

• Familiarity with GoHighLevel (GHL) is is a plus

• Wonderful English written and verbal communication abilities with robust consideration to element

• Extremely organized, with the flexibility to handle a number of shoppers and priorities effectively

• Inventive problem-solving mindset and luxury producing concepts to handle shopper wants

• Self-starter who works independently with minimal supervision

Why Be part of Ahead Push

• Totally distant crew

• Supportive, growth-oriented surroundings

• Alternative to make a visual impression

• Profession growth help

• A crew that values collaboration, creativity, and outcomes

The right way to Apply

To use, ship us an electronic mail and embody:

• Your resume

• A 3–5 minute Loom video protecting:

1. Your related expertise dealing with shoppers

2. The way you strategy shopper communication and possession

3. An instance of managing shopper expectations efficiently

To use: https://weworkremotely.com/remote-jobs/forward-push-law-firm-marketing-client-success-manager-remote