2 minute learn
The Shopper
A meals service administration firm serving 200+ areas
The Problem
The shopper had carried out a back-of-house (BoH) expertise resolution for recipe administration, menu planning, procurement, and stock. Nevertheless, the system did not ship ROI attributable to low adoption, poor alignment with every day operations, and inadequate implementation planning. Workers in any respect websites reverted to guide workarounds, creating inefficiencies and vital meals waste.
Key ache factors included:
- Disconnected processes between menu planning, procurement, and stock
- Excessive meals waste brought on by poor planning and lack of visibility
- Frontline dissatisfaction with the present system
- Restricted business-led expertise choice expertise
The Resolution
The shopper engaged Catena Options to guide a business-first expertise analysis and choice that bridged the hole between operations and IT. Our strategy ensured the chosen resolution addressed real-world wants, mirrored end-user enter, and laid the muse for a profitable implementation.
Actions and deliverables included:
- Necessities Gathering: Performed website visits and SME interviews to seize important operational wants
- Scoping & Necessities Doc: Prioritized useful necessities throughout a number of enterprise areas
- RFP Improvement: Created a strong RFP framework and finalized vendor choice standards
- Vendor Shortlist: Recognized high candidates based mostly on preliminary evaluations
- Demo Script & Scorecards: Developed standardized demo situations and blind scoring templates
- Analysis Course of: Facilitated analysis demos, collected scores, and consolidated suggestions
- Implementation Planning: Outlined a phased, waterfall-style plan with useful resource wants and timelines
- Course of Design: Drafted and refined course of maps for recipe administration
- Governance & Communication: Led weekly updates, stakeholder workshops, and steering committee evaluations
- Strategic Contributions: Recognized alternatives for course of enchancment and knowledge cleanup
Our workforce’s expertise with large-scale meals service and logistics organizations helped allow a tailor-made strategy that balanced strategic planning with operational realities.
The Profit
- Finish customers actively engaged within the analysis course of, making certain buy-in throughout all ranges
- Renewed belief in expertise and alignment between enterprise customers and IT
- Streamlined procurement and stock workflows throughout all websites
- Clear governance and communication buildings for future expertise initiatives
- Projected vital discount in meals waste attributable to improved planning
- Elevated effectivity and consistency in every day operations
“I couldn’t be extra happy with the worth you’ve added on this entrance; I want we had talked to you two years in the past,” stated the shopper’s Senior Operations Govt.
Dealing with any related challenges? Contact us to debate how Catena Options may help.
