Irrespective of the trade, each office wrestles with the identical points of constructing hybrid schedules run easily, holding massive portfolios below management, and giving staff the suitable areas on the proper time. These challenges look totally different in every group, however the objective is all the time the identical—create a office that runs effectively and helps the individuals who use it.
Key takeaways
- Standardization drives effectivity at scale. From Arup’s 80 websites to the worldwide software program firm’s 30 areas, consolidating fragmented office methods right into a single platform reduces complexity, improves oversight, and allows smarter decision-making
- Information visibility results in measurable ROI. Organizations just like the Met Workplace and the biotech producer used analytics to enhance utilization by 30 p.c, reduce double bookings by 90 p.c, and make knowledgeable actual property choices that immediately decrease prices
- Worktech instruments improve worker expertise. Whether or not it’s accessibility options at a European financial institution, versatile reserving at Rendall & Rittner, or service request transparency on the nonprofit healthcare company, these buyer success tales present how digital office instruments take away boundaries and permit staff to deal with higher-value work
How enterprise-level organizations use worktech to optimize their services
With out standardized processes and linked applied sciences, inefficiencies shortly multiply, and staff wrestle to remain productive. By adopting fashionable worktech options, firms are discovering new methods to streamline operations, enhance collaboration, and ship constant office experiences.
Arup: Creating consistency throughout 80 websites
Arup, a worldwide collective of 19,000 staff throughout 80 websites in additional than 33 international locations, struggled with fragmented office administration. Every workplace operated as its personal silo with distinctive processes and disconnected applied sciences, making it troublesome to consolidate information and assist staff who often moved between websites.
Options: To handle its challenges, Arup partnered with Eptura to unify office operations and strengthen worker expertise. They applied:
Outcomes:
- Extra environment friendly house utilization throughout 15,000 workpoints
- Higher collaboration between websites and areas
- Improved consistency in office processes
- Larger worker satisfaction with reserving and assist providers
- Clearer visibility into house pressures via unified reporting
Rendall & Rittner: Driving effectivity with versatile work and house optimization
Rendall & Rittner, a property administration agency with greater than 2,000 staff and 6 workplaces, struggled with static desk assignments that didn’t match the wants of a cellular workforce. Many staff repeatedly traveled for website visits, leaving some workplaces underutilized whereas others turned overcrowded. Hybrid work highlighted the inefficiencies of sustaining a big central London workplace, and leaders lacked the info wanted to make knowledgeable choices about house allocation.
Answer: The corporate adopted Eptura’s workspace reserving instruments, which included:
- Desk and assembly house reservations
- Cellular app entry
- QR code check-ins
- Integration with Microsoft 365 (guide immediately via Outlook)
- “Staff day” scheduling to encourage collaboration
- Enterprise guidelines to ensure departments with mounted desks might nonetheless reserve house
Outcomes:
- Information confirmed the massive Aldgate workplace was now not the most effective match. This prompted a shift to serval smaller, strategically positioned workplaces
- This transition lowered prices and improved house effectivity
- Within the Vauxhall workplace, analytics revealed a necessity for extra collaboration house. This led to new assembly rooms and a redesigned central reception for consumer visits
- Staff reported greater satisfaction and productiveness, supported by the pliability to work the place and why they carried out greatest
European financial institution: Enhancing office inclusivity with digital instruments
A number one European financial institution with greater than 6,500 staff throughout 29 areas needed to strengthen its accessibility initiatives by making workplace accessibility simpler to navigate. Staff with extra wants usually struggled to substantiate whether or not a location had options resembling wheelchair entry or lifts. The prevailing search operate in Eptura Have interaction solely filtered by particular person house attributes, which left staff with out a clear solution to decide if a complete constructing met their necessities.
Answer:
- Used the Concierge function in Eptura Have interaction to launch an “Accessibility” tile, offering one-click entry to particulars like flooring layouts, parking pointers, and facility assist
- Rolled out the function in only one week
Outcomes:
- Lowered assist requests and inside emails about discovering accessibility info
- Staff adopted the function shortly and integrated it into their day by day workflows, saving time beforehand spent looking out throughout platforms
How facility operations improved by digital office instruments
With out the suitable instruments, organizations face challenges like house administration and double bookings. These inefficiencies create frustration for workers and misplaced productiveness for office groups.
Met Workplace: Decreasing reserving conflicts and rising utilization by 30%
Met Workplace, the UK’s nationwide climate service, operates from headquarters with 2,500 staff and 75 assembly areas unfold throughout a number of flooring. Staff repeatedly confronted double bookings, deserted reservations, and wasted time looking for out there rooms. Amenities groups had little visibility into how areas had been getting used, leaving some rooms empty because of no-shows, whereas others had been overbooked.
Answer: Met Workplace launched Eptura’s assembly house reserving answer. The platform included superior analytics and presence detection sensors, permitting staff to :
- See room capability, video conferencing choices, and gear availability at a look
- Immediately guide areas via a centralized platform
- Profit from sensors that routinely launched unused rooms for others
- Give facility managers entry to analytics on peak demand, reserving developments, and no-show charges to reconfigure layouts and add collaboration areas the place wanted
Outcomes:
- Assembly house utilization rose by 30%
- Double bookings dropped by 90%
- Staff now guide areas in minutes as an alternative of spending as much as 20 minutes looking out, saving time and lowering stress.
Learn the full success story to find how a lot sooner the workforce can guide house and enhance collaboration.
World software program firm: Centralizing office administration throughout 30 areas
A world software program and expertise firm with greater than 10,000 staff and 30 areas struggled with managing a number of office and actual property methods after a sequence of mergers. The services workforce wanted to deal with 1.5 million sq. ft of house, 13 reservation facilities, and a return-to-office mandate.
Options: To simplify its office and actual property system, the corporate consolidated processes right into a single Eptura platform, which:
- Built-in occupancy planning, transfer administration, reservations, and house insights
- Eradicated redundancies and lowered complexity
- Streamlined transfer administration and seating assignments for brand new hires
- Improved visibility into availability with centralized reservation methods
- Preserved historic information
Outcomes:
- Boosted worker satisfaction and lowered operational complexity
- Improved house alignment utilization with actual property technique
- Leveraged enhanced analytics to uncover underused areas and higher assist collaboration
The right way to enhance day by day experiences for workers and guests
Bettering day by day experiences goes past managing house. It’s about making each interplay within the office smoother, sooner, and extra intuitive. From streamlined customer check-ins to simplified worker reserving methods, digital office instruments cut back friction within the moments that matter most.
Nonprofit healthcare group: Attaining 99% service request completion and lowering prices
A nonprofit healthcare company in California manages almost 300,000 sq. ft of house throughout six areas with a workforce that grew from fewer than 200 staff in 2013 to greater than 500 at the moment. When the pandemic shifted 90% of workers to distant work, the group’s reliance on e mail and Excel spreadsheets for service requests and house administration turned unmanageable.
Options: To beat challenges with duplicate submissions, lack of transparency, and inefficient processes, the group adopted Eptura as its central hub for services and worker assist. The platform:
- Consolidated service requests for each services and at-home gear into one system with real-time transparency
- Enabled leaders to trace and handle their actual property footprint extra successfully
- Supplied useful information via reporting instruments
- Closed underused areas totaling 60,000 sq. ft, reducing working prices and generated income via leasing
Outcomes:
- Achieved 99% on-time service request completion fee, surpassing its unique 85% objective
- Elevated effectivity by liberating up workers time and lowering handbook effort
- Streamlined workflows via a centeralized platform
- Positioned the group to scale operations whereas sustaining excessive service high quality
What these worktech case research present us
These worktech case research present that progress within the office usually comes from the identical place: higher information, stronger visibility, and instruments that assist day-to-day decision-making. From boosting utilization to bettering reporting accuracy, prospects are discovering sensible methods to run their workplaces extra effectively and assist the individuals who use them.
Ceaselessly requested questions
By Amanda Meade
Amanda Meade is a content material creator at Eptura, specializing in office expertise, assembly productiveness, and rising developments in workspace planning and customer administration. With a background in content material advertising and search engine marketing, she crafts clear, actionable content material that helps groups work smarter via in-office collaboration. All through her profession, Amanda has labored throughout industries, together with house providers, healthcare, actual property, and SaaS, growing a singular capability to distill advanced subjects into sensible insights.
