Overview
This function is your ticket to ditching the each day grind and as a substitute, spending treasured time along with your family members or diving into your passions. We’d like somebody with a stable background in buyer assist and gross sales who thrives in a distant setting.
For those who’re a multitasking wizard, in a position to navigate duties with the finesse of a digital nomad, all whereas needing minimal oversight, we’re in search of you! Be a part of us and remodel your workday into a mix of productiveness and private bliss.
Location
100% Distant
ScheduleÂ
Monday to Friday, US Enterprise hours
Particular Duties and Obligations
- Buyer Help: Reply to buyer queries promptly and precisely through chat assist, making certain a seamless buyer expertise.
- Gross sales Abilities: Builds relationships and might successfully handle a gross sales pipeline.
- Complaints Dealing with: Monitor and handle buyer complaints, proactively reaching out to supply help and options.
- Product Information: Preserve prospects knowledgeable about new merchandise, options, and functionalities. This contains upselling and cross-selling varied merchandise as acceptable.
- Course of Enchancment: Recommend enhancements to streamline buyer assist processes, enhancing effectivity and effectiveness.
- Staff Collaboration: Share function requests and environment friendly workarounds with crew members, fostering a collaborative atmosphere to enhance service high quality.
Abilities and {Qualifications}
- Expertise: No less than 2 years of expertise in buyer assist and/or gross sales.
- Distant Work Proficiency: Snug working remotely and independently with a confirmed monitor report.
- Self-Motivation: Proactive and self-motivated with a robust capacity to work independently and in isolation.
- Buyer Service Abilities: Distinctive customer-oriented expertise, with a deal with delivering high-quality assist.
- Communication Abilities: Glorious communication and writing expertise, able to conveying info clearly and successfully.
- Angle: Nice and constructive angle, with a customer-first method.
- Downside-Fixing: Sturdy problem-solving expertise, in a position to determine options that improve buyer satisfaction and operational effectivity.
The best way to Apply
We’re dedicated to fostering a various and inclusive office. All certified candidates will obtain consideration for employment with out regard to race, shade, faith, gender, gender id or expression, sexual orientation, nationwide origin, genetics, incapacity, age, or veteran standing.
