MB Social: Freelance Social Media Group Supervisor

Headquarters: Distant

URL: https://mbsocial.com

Location: Distant (should work US hours)

MB Social is in search of an skilled Group Supervisor who’s captivated with magnificence, social media and has a robust monitor report in defining, constructing, and overseeing social media technique whereas cultivating and nurturing a group. You’ll be part of a dynamic, collaborative and fast-paced distant setting, working with high magnificence manufacturers to assist them develop, have interaction and help their group. The best candidate can have a social-first method, is tremendous versatile, nimble and may juggle tasks that change in actual time. 

WHO YOU ARE: All the time related. Social obsessed. Constructive, collaborative, and a crew participant. Efficient communicator. Proactive, resourceful, and a artistic drawback solver. Extraordinarily organized and detail-oriented. Plus: Magnificence lover. 

ROLE & RESPONSIBILITIES:

• Handle and develop on-line communities for a number of purchasers throughout numerous social platforms, together with, however not restricted to, Instagram, TikTok, Fb, X, and LinkedIn

• Day by day Engagement: Handle and reply to all messages, feedback, mentions, tagged images, hashtags, and influencers/ambassador content material 

• Buyer Service: Reply to questions, escalate considerations, present suggestions, and collaborate with model groups as wanted

• Make the most of consumer instruments/most popular platforms (Sprout Social, Sprinklr, Meltwater, Sprint Hudson, and so on.)

• Create and replace FAQ paperwork as new solutions come up

• Monitor, reply to, and monitor Influencer inbounds

• Assist the Account Administrators, and help with social content material calendar administration by scheduling accepted content material, posting every day in-app (Reels, Tales, TikToks), and guarantee all content material goes reside every day and is error-free

• Month-to-month Reporting: Add information, insights, and suggestions for evaluation by the Account Director

• Keep up-to-date with social tendencies, subjects and rising platforms

QUALIFICATIONS:

• 1+ years of group administration expertise at an company OR expertise with high-volume model(s), particularly with natural social media (magnificence, luxurious, trend, wellness)

• Expertise constructing engaged model communities on social media

• Expertise with group administration instruments (Sprinklr, Sprout Social, Sprint Social, and so on.)

• Deep understanding of social platforms (Instagram, TikTok, Fb, and so on.)

• Glorious communication (written, oral, interpersonal) and grammar expertise

• Artistic author with the flexibility to embody a model’s tone of voice 

• Sturdy consideration to element, important thinker, and problem-solver

• Buyer Service expertise a plus

REPORTS TO: Director of Group Administration

MEASUREMENT/EXPECTATIONS: 

• Consumer suggestions

• Workforce Lead suggestions

• Day by day/month-to-month scope is maintained 

• All checks are accomplished and inbounds are engaged with

• Response charge the place relevant

• Accuracy on TOV

• Customer support questions are answered in a well timed method

• Influencer inbounds are correctly responded to (perhaps or no) and tracked

• Workforce lead/consumer is usually alerted of recent customer support/influencer inbounds

• Day by day or weekly relying on consumer choice and urgency 

• FAQ doc is updated 

• Time Trackers is up-to-date and correct

• Monday.com is updated: assembly agendas are linked, subsequent steps are added, model decks/info is saved and linked, board is up to date every day and weekly 

• Consumer/crew agenda is created at the least 1 day upfront 

• Agenda is up to date: group administration insights, tracker updates (Buyer Service, Influencer/PR, and so on.), pending questions, and competitor efficiency (if for a SMM consumer)

• Notes, subsequent steps, and consumer suggestions and are clear

• Content material is scheduled 1-2 weeks upfront and follows the content material calendar 

• Content material is error-free (no typos, right hyperlinks, tags work)

• Month-to-month recaps are submitted on time with little to no suggestions

ABOUT MB SOCIAL: MB Social is a full-service social media company for international companies, manufacturers, and expertise led by a crew of passionate ladies who consider social media begins with an engaged group.

SOME CLIENTS INCLUDE: CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier

MB SOCIAL SPECIALIZES IN: Social Media Technique, Social Media Administration, Group Administration, Content material Creation, Expertise Administration, Social Media Coaching

To use: https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager