Headquarters: USA
URL: https://www.clerky.com
What Makes Buyer Operations Completely different at Clerky
It’s quite a bit more durable right here. Serving to our prospects may be unusually difficult because of the nuanced and specialised nature of their questions. Doing the job nicely can require a variety of iterative suggestions, so we’re on the lookout for somebody who thinks critically about their writing and is at all times on the lookout for methods to enhance. Alongside the best way, you may additionally choose up a variety of information about startups and startup regulation.
The challenges by no means cease. The extent of studying and craftsmanship that goes into writing responses to our prospects requires intense focus. When you’re on the lookout for the form of place the place you’ll be able to simply grasp all the knowledge at first and work in a approach that doesn’t require intense focus, this place will most likely not be a great match for you. However, in the event you love studying and always difficult your self, this place could possibly be a great match for you.
There are sometimes no proper solutions. We’re typically not capable of present definitive solutions to the questions we obtain. In lots of circumstances, the perfect we are able to do is to equip our prospects with the knowledge they want to have the ability to work out the precise reply on their very own, or to know that it isn’t doable to determine what the precise reply is. When you favor an setting extra oriented round offering definitive solutions, this place will not be a great match for you.
Minimal Necessities
- Real love for serving to folks
- Excessive emotional intelligence
- Logical / analytical thinker
- Distinctive written English communication expertise, together with the flexibility to put in writing exactly and succinctly
- Extraordinarily detail-oriented
- Consolation with working remotely and independently
- Technologically savvy – you have to be assured in your capacity to make use of new software program with out coaching
- Appreciation for giving and receiving suggestions typically (typically a number of instances a day)
- Pure inner motivation to always attempt for excellence in all the pieces you do
How We Work
- Clerky has been remote-first for a few years, lengthy earlier than COVID. We’re very aware of working remotely, and revel in it.
- Our workforce is small, so everybody’s contributions matter. We work effectively, autonomously, and with nice respect for one another.
- We work brazenly and collaboratively. We’re right here to help you in being profitable on this function. You may work carefully with different workforce members to make sure our prospects are getting the very best help and expertise.
- Everybody on our workforce works arduous, and we belief workforce members to know what’s going to assist them be most efficient. Schedules are versatile so long as there may be ample workforce protection.
- We wish to allow you to develop, so we now have a funds for books, programs, instruments, or no matter different instructional sources you might want to achieve success.
- We provide top-of-market compensation and advantages and the chance to study quite a bit whereas serving to our prospects by an thrilling time of their lives.
Duties
- Writing considerate and empathetic replies to buyer emails utilizing our assist desk software program, Assist Scout
- Writing and sustaining assist heart articles, and figuring out matters for brand spanking new articles primarily based on buyer inquiries
- Working with our engineering workforce to debug software program points our prospects encounter
- Utilizing our software program to develop and handle new methods for our prospects to finish authorized paperwork
- Helping product workforce by testing new options and bug fixes, and conveying buyer suggestions
- Recognizing developments in buyer points that different workforce members needs to be alerted to
This can be a 100% distant place. You’ll make money working from home (or from anyplace else). We provide top-of-market compensation and advantages, affordable hours, and affordable prospects. No authorized expertise or background is important or most well-liked.
We might use synthetic intelligence (AI) instruments to help elements of the hiring course of, comparable to reviewing functions, analyzing resumes, or assessing responses. These instruments help our recruitment workforce however don’t change human judgment. Remaining hiring selections are finally made by people. If you need extra details about how your information is processed, please contact us.
To use: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist
