Synthetic Intelligence is in every single place as of late, from how we store to how we work. However in terms of recognizing staff, can AI actually assist with out making issues really feel… robotic? That’s precisely what we explored in our current webinar with RPI, Worker Recognition within the Age of AI. Emily Gatton and Andrea Shepherd from Engage2Excel shared some eye-opening insights on how you can strike the best steadiness.
Everyone knows that AI is altering the HR sport—BUT folks nonetheless need folks to talk to somebody. Corporations utilizing AI-driven instruments report 40% sooner hiring, 25% higher engagement scores and 18% decrease turnover. Spectacular, proper? However right here’s the catch: whereas 68% of organizations are taking a look at AI-powered recognition platforms, 82% of staff say they nonetheless need recognition that feels private and genuine. So, the query turns into: how will we use AI with out dropping the human contact?
Consider AI as your assistant, not your substitute. When achieved proper, AI could make recognition simpler and extra significant. It could spot patterns, flag staff who is perhaps ignored and even counsel the most effective timing for recognition. One firm shared that after utilizing AI for insights, not automation, they noticed a 31% leap in recognition frequency and a 28% increase in engagement. The important thing? Managers nonetheless wrote their very own messages and had actual conversations. AI simply gave them the nudge.
On the flip facet, some organizations let AI take over fully—robotically producing messages and choosing rewards. Sounds environment friendly, however it backfired. Recognition frequency skyrocketed, however engagement dropped. Staff may inform the messages weren’t actual. One even mentioned, “I’d reasonably not get recognition than pretend recognition.” Lesson discovered: effectivity isn’t the aim, connection is.
Discovering the Candy Spot
Emily and Andrea launched a easy framework:
- Preserve high-empathy moments human—like handwritten notes or face-to-face thank-you’s.
- Use AI for assisted automation—nudges, reminders, and insights that assist managers acknowledge extra persistently.
- Keep away from over-automation—as a result of nothing kills authenticity sooner than a computer-generated “thanks.”
Right here’s a fast roadmap of how you can get began:
1. Assess what you’re doing now—Are your recognition moments private, well timed, and genuine? 2. Begin small—Add nudges for service anniversaries or dashboards exhibiting who hasn’t been acknowledged these days. 3. Degree up—Introduce personalization and predictive analytics for timing. 4. Make it cultural—Embed AI-assisted recognition into your broader engagement technique.
By 2027, 90% of recognition platforms will embrace AI options. The query isn’t whether or not AI will change recognition; it already has. The actual problem is ensuring it helps us join, not disconnect.
Need to see the total dialog? Watch the webinar by clicking the WATCH button beneath!
