Headquarters: california
URL: http://erythroslight.com
# Buyer Expertise Lead — ErythrosLight Location: Distant (LATAM, US, canada, Philippines, or South Africa)
**Location:** Distant (Colombia, Mexico, or Argentina most well-liked)
**Hours:** Full-time, 40 hrs/week, US Pacific enterprise hours (9am-6pm PT)
**Compensation:** $2,000-$2,500/month relying on expertise
—
## About ErythrosLight
ErythrosLight is a premium pink gentle remedy model primarily based in California. We promote the Erythros Laser Professional Masks ($1,149)—an FDA-cleared system that includes 164 medical-grade lasers plus 72 LEDs for pores and skin rejuvenation and anti-aging.
We’re rising quick (8-10 gross sales each day) and our clients count on a premium expertise to match our premium product. We’d like somebody who can personal buyer expertise end-to-end.
—
## The Function
You may be the voice of ErythrosLight. Each buyer interplay—from first query to post-purchase help—goes by means of you.
This is not a script-reading job. You may be speaking to clients spending $1,000+ on a technical well being system. They’ve actual questions, actual issues, and excessive expectations. Your job is to make them really feel assured shopping for from us and thrilled after they do.
**You may personal:**
– **Pre-sale questions** — Many purchasers e mail earlier than shopping for. These conversations convert to gross sales. You may want to know our product deeply and clarify why it is definitely worth the value.
– **Publish-purchase help** — Setup questions, utilization steerage, troubleshooting. Our product is technical—you will study the way it works and assist clients get outcomes.
– **Returns and complaints** — Deal with these professionally. Shield our repute and evaluations. Know when to escalate to me.
– **Evaluation and testimonial requests** — Comply with up with glad clients. Get evaluations, request UGC, construct social proof.
– **Documentation** — Construct and enhance our FAQ, assist articles, and response templates.
—
## What We’re Wanting For
**Should have:**
– Wonderful written English — You are representing a premium US model. Grammar, tone, and professionalism matter.
– 2+ years buyer help expertise — Ideally e-commerce or technical merchandise. Bonus for those who’ve labored with premium/luxurious manufacturers.
– Out there US Pacific hours — 9am-6pm PT, Monday-Friday.
– Dependable web and quiet workspace — You may be on video calls often.
– Possession mentality — You see an issue, you repair it. You do not wait to be advised.
**Good to have:**
– Expertise with Shopify (trying up orders, processing refunds)
– Expertise with helpdesk instruments (Gorgias, Zendesk, Freshdesk)
– Background in well being, wellness, skincare, or magnificence
—
## Why This Function
– **Direct impression** — You are not a cog in a name heart. You personal buyer expertise for a rising model.
– **Progress potential** — As we scale, you could possibly lead a small CX staff.
– **Steady, long-term place** — We’re not in search of a 3-month contractor. We would like somebody who grows with us.
– **Premium product** — You may signify one thing individuals truly love, not low cost junk.
—
## Compensation
$2,000-$2,500/month (paid month-to-month by way of Sensible)
Full-time, long-term place. This isn’t a contract gig.
—
## The right way to Apply
Ship an e mail to baha@erythroslight.com with:
1. **Your resume or LinkedIn**
2. **A brief observe** (3-5 sentences) explaining why you are a good match
3. **Written check** — Reply BOTH questions beneath as for those who have been already within the function:
**Query 1:**
> *”A buyer emails: ‘I have been evaluating your masks to the JOVS masks and the Omnilux masks. Yours is the costliest. Why ought to I pay extra for ErythrosLight?’*
>
> *Write your response to this buyer.”*
**Query 2:**
> *”A buyer emails: ‘My order arrived and the field was broken. I am fearful the product inside is damaged. I paid over $1,000 for this and I am actually annoyed.’*
>
> *Write your response to this buyer.”*
We’ll assessment purposes and reply inside 5 enterprise days.
To use: https://weworkremotely.com/remote-jobs/erythroslight-customer-experience-lead
