Headquarters: North Carolina, USA
URL: https://truthfully.co/
An Engagement Lead at Truthfully is a trusted chief. They develop consumer relationships by specializing in two areas: Account Administration and Mission Administration.
They’re targeted on what’s doing finest for each the consumer and for Truthfully, which is normally the identical factor. They use the instruments at their disposal to remain on prime of their consumer’s finances, timelines and deliverables. They’re specialists at speaking, setting expectations and constructing relationships – internally and externally.
A profitable Engagement Lead at Truthfully is an impartial drawback solver with a perspective. They don’t run into roadblocks, they’re proactive and resourceful sufficient to unravel any drawback.
Position Overview:
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Consumer Associate: Construct trusted relationships with purchasers by means of intentional and proactive management. Perceive their targets, advocate for one of the best strategy and align expectations by means of clear communication.
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Mission Supervisor: Personal venture execution – creating timelines, monitoring deliverables, and guaranteeing work is accomplished on time and on finances.
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Inside Translator & Organizer: Bridge consumer wants and inside execution by translating suggestions into actionable plans, organizing particulars, and retaining the group on observe.
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Downside Solver & Threat Supervisor: Proactively determine and mitigate dangers, handle scope and assets, and escalate points to management.
Tasks:
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Consumer/account administration:
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Lead the group (consumer & inside) to attain the consumer’s targets, wants and plans
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Ask questions for clarification, course of and effectivity
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Translate consumer wants, suggestions and ache factors to inside group for motion objects
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Talk group’s reasoning and technique to consumer when delivering work
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Set up and advocate for the entire particulars
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Set up, lead & host conferences
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Mission administration:
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Perceive consumer wants & timing – dictated by consumer and/or Truthfully technique
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Construct & clearly talk timelines
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Talk deliverables, adjustments & requests to the group with full data
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Produce agendas & assembly recaps
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Observe up with group members to make sure supply occurs on time & consumer wants are met
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Threat, useful resource planning & administration:
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Understanding dimension, scope & timing of requests
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Handle threat – finances, timeline & all different potential areas of threat
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Delivering weekly stories on venture progress
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Escalate potential points successfully & effectively, and supply options to
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Work with inside group to make sure assets have been allotted to satisfy consumer wants
Success Metrics:
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Clear, well timed communication and follow-through throughout all engagements
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On-time, on-budget supply of tasks, with a excessive degree of group
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Robust, trusted consumer relationships
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Adherence to and optimization of established processes
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Proactive threat identification, documentation, and solutioning
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Weekly venture course of and finances stories
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Managing tasks to a minimal 45% revenue margin
The group at Truthfully is product of people who find themselves:
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Assured and humble
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Self-starting and resourceful
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Encouraging and truthful
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Reliable and function with integrity
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Collaborative
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Adaptable
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Glorious communicators
Advantages:
- Medical, dental, and imaginative and prescient
- 401k and firm match
- Aggressive wage
- Absolutely distant
- Versatile PTO
To use: https://weworkremotely.com/remote-jobs/honestly-engagement-lead
