Reporting Construction: Director, CFMS
Time period: October 2025 to February 2026
Schedule: Full-Time; Monday-Friday as much as 37.5 hours per week.
Price: $20 per hour
Overview of the Position:
Present help on Maryland and New Jersey Charitable Marketing campaign contracts. Carry out well timed pledge knowledge entry and preliminary high quality management of information. Present knowledge reconciliation help for Maryland and New
Jersey contracts and correct escalation of instances. Resolve or escalate Assist Desk tickets, aiding donors and marketing campaign contacts all through the fundraising course of.
Obligations:
Pledge Knowledge Processing (70%):
- Enter donor pledge knowledge into Entry database and/or Excel in well timed method.
- Course of donor pledge knowledge in automated ABBYY doc scanning system.
- Modify and replace pledge knowledge as wanted.
- Report any points and inconsistencies encountered to the Account Coordinator.
- Help with pledge uploads to reporting dashboard.
Helpdesk (30%):
- Serves as Tier I help for Assist Desk instances for the Maryland Charity Marketing campaign and New Jersey Marketing campaign.
- Help and troubleshoot donor questions on giving portal: login, account historical past, pledge course of, charity search, and so forth.
- Talk with shopper coordinators to resolve questions and points as wanted.
- Carry out advert hoc reporting.
- Carry out triage, preliminary analysis, and correct escalation of Assist Desk tickets as wanted.
{Qualifications}:
- Sturdy analytical and problem-solving abilities.
- Earlier expertise, professionally or academically, utilizing Microsoft instruments (Excel, Entry Database, Phrase).
- Earlier customer support expertise in particular person and/or answering telephone calls.
- Capability to work in a high-volume and dynamic team-based atmosphere.
- Comfy studying new methods.
To use, please electronic mail your resume to CareersCFMS@charities.org with the place title within the topic line.
America’s Charities is an equal alternative employer. No telephone calls or recruiter inquiries.
