Headquarters: Sydney, NSW, Australia
URL: https://easycompanies.com.au
About Us
For over 10 years, we’ve been serving to individuals begin and run their companies. We run lean and environment friendly — it’s our ethos: no lengthy boring conferences, no pointless layers of administration — simply centered options that makes life simpler for purchasers. Alongside the best way, we’ve constructed a popularity for service excellence, with greater than 28,000 5-star critiques.
We’re now on the lookout for a reliable, impartial affiliate to take possession of customer support and operations, releasing the founder to deal with constructing and bettering the platform.
Why This Position
You’ll be the primary level of contact for purchasers, supporting them at some of the thrilling levels of their lives — beginning a enterprise — whereas serving because the regular frontline that retains operations working easily so the founder can deal with progress.
What You’ll Do
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Help prospects through reside chat, cellphone, and electronic mail platforms.
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Assist prospects with duties akin to firm registration, enterprise identify setup, web site configuration and enterprise identify transfers.
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Deal with day-to-day operations and admin.
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Work with exterior enterprise companions on efficiency and reporting.
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This position has a rhythm of quieter stretches adopted by busy bursts. In downtime, you’ll assist refine FAQs, log suggestions, and preserve issues working easily — at all times able to step in when prospects want you.
What We’re Wanting For
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Impartial — snug working straight with the founder in a lean setup.
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Skilled communicator — clear, affected person, and in a position to clarify merely.
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Reliable & dependable — somebody we are able to rely on with prospects and programs.
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Tech-savvy — fast to be taught instruments (AI expertise is a bonus).
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Calm beneath strain — regular when telephones and chats overlap.
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Balanced mindset — completely satisfied in each busy peaks and quieter stretches.
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Delight in your work — you care about doing customer support nicely, not simply “what’s subsequent.”
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You’re snug working solo, managing your individual day, and taking initiative without having shut supervision.
Our Values
✨ Ease → Make issues easy for purchasers and for the crew.
⚡ Effectivity → Maintain issues lean, centered, and streamlined.
Excellence → Excessive requirements, consistency, and care.
What We Provide
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This chance is for somebody who values stability and consistency — it’s regular, long-term work the place reliability issues greater than fixed change.
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Independence and belief — no fixed check-ins or micromanagement.
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Laptop computer supplied (and web i.e. Starlink if wanted).
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We’re ideally in search of Half-time availability however will fortunately contemplate Full-time.
In the event you’re reliable, thrive in independence, and desire a regular position supporting prospects initially of their work trip, we’d love to listen to from you.
To use: https://weworkremotely.com/remote-jobs/easycompanies-customer-experience-operations-associate
